Experience Associate Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary, annual stock grants, an employee stock purchase plan, 401(k) matching, and access to free year-round money coaches.

About the role

As an Experience Associate Manager, you will work in our newest retail format, designed to elevate service and sales. Company-owned Experience stores will attract new customers and provide top-tier service, integrating our Team of Experts with peers in Customer Service and Engineering. You’ll support Sr. Mobile Experts as a resource for new systems and tools, resolve customer needs from research to resolution, and champion new products tailored for these locations.

The role focuses on selecting and coaching an experience-obsessed team, fostering a culture that rewards contributions to both experience and store results. You’ll lead teams through curated training and certification programs to deliver exceptional sales and service.

Responsibilities

• Sell products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Coach in all directions and provide actionable feedback to improve performance.
• Take ownership of store performance.
• Lead by example in training completion and staying updated on product and service knowledge.

Requirements

• High School Diploma or GED (required).
• 12+ months of retail experience (preferred).
• 12+ months of experience as a Neighborhood Retail Associate Manager or Associate Coach (preferred).
• At least 18 years of age.
• Legally authorized to work in the United States.
• No travel required.

Skills

• Coaching
• Communication
• Customer Problem Solving
• Customer Service
• Leadership
• People Management
• Product Knowledge
• Receptive to Feedback
• Sales
• Sales Metrics

Pay

Base pay range: $28.85 – $48.04 per hour. The successful candidate’s actual pay will be based on work location, qualifications, and experience. Annualized incentive target: $9,600. Most employees are eligible for an annual bonus or sales incentive based on role and performance.

For location-specific pay ranges, visit: T-Mobile Pay Lookup.

Benefits

Full and part-time employees have access to the same benefits when eligible, including:

• Medical, dental, and vision insurance.
• Flexible spending account and 401(k).
• Annual stock grants and employee stock purchase plan.
• Paid time off (up to 4 weeks for full-time, 2.5 weeks for part-time) and 12 paid holidays.
• Paid parental and family leave, family-building benefits, and back-up care.
• Enhanced family support, childcare subsidy, and tuition assistance.
• College coaching, short- and long-term disability, and voluntary insurance (AD&D, accident, life, disability, long-term care).
• Mobile service and home internet discounts, pet insurance, and commuter/transit programs.

Learn more at www.t-mobilebenefits.com.