Experience Associate Manager

About the role

As an Experience Associate Manager, you will work in T-Mobile's newest retail format designed to enhance the service and sales experience. This role involves supporting Senior Mobile Experts in using new systems and tools to solve customer needs and promoting new products.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Covers all aspects of customer service, including coaching in all directions and providing actionable feedback.
• Takes ownership of store performance and leads by example in training completion and staying updated on product and service knowledge.

Requirements

• Demonstrated ability to provide exceptional customer experience.
• Able to embrace and adopt new tools and processes.
• Drives sales outcomes and leads and inspires teams.
• Creates quality results.

Qualifications

• High School Diploma/GED.
• 12+ months of Neighborhood Retail Associate Manager experience preferred.
• 12+ months of Associate Coach experience preferred.

Skills and Abilities

• Coaching.
• Communication.
• Customer Problem Solving.
• Customer Service.
• Leadership.
• People Management.
• Product Knowledge.
• Receptive to Feedback.
• Sales.
• Sales Metrics.

Benefits

At T-Mobile, we offer a comprehensive benefits package including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additionally, eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.