Exit Booth Agent - Richmond Airport

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. We are the largest and fastest growing privately owned automotive rental and leasing company in North America, working towards our shared vision to be the world's best and most trusted mobility company.

About the role

The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process. Responsible for greeting and fulfilling club member needs in a friendly, efficient environment as they relate to the Emerald Aisle rental process. Provide members with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers and assist in making all transactions quick and efficient.

Responsibilities

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that Exit Booth is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers
• Thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties to ensure our service levels meet the needs of the customer
• Seek to improve job performance through self-assessment, skill development, training, and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Requirements

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Minimum of 6 months customer service or sales experience in a fast-paced environment
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years (total points on driving record cannot exceed 8 points)
• No drug or alcohol-related conviction on driving record in the past 3 years

Pay

This position starts at $15.00 per hour.

Schedule

• Sunday: OFF
• Monday: OFF
• Tuesday: 6:00am - 2:30pm
• Wednesday: 4:30pm - 1:00am
• Thursday: 4:30pm - 1:00am
• Friday: 4:30pm - 1:00am
• Saturday: 4:30pm - 1:00am

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Location: Richmond International Airport - 1 Richard E Byrd Terminal Dr., Richmond, VA 23250