Executive Support

Job Description

This position provides day-to-day white-glove technical support for executives and their administrative assistants. This role requires technical proficiency, professional presence, and strong communication skills. The technician will diagnose and resolve issues related to PCs, mobile devices, printers, videoconferencing, business applications, and telecommunications. This is a long-term, multi-year assignment.

Responsibilities

• Provide daily support and general IT maintenance for executive personnel, resolving moderate to complex problems.
• Work under pressure and within short timelines to provide IT assistance to executives and their administrative support staff.
• Cookordination and tracking of complex IT issues with higher-level support teams through to resolution.
• Support executive-level conferences and events, both at the headquarters and at offsite locations.
• Support a wide range of technologies including mobile phones (iPhones, Androids), tablets, desktops, notebooks, printers, software, and hardware.
• Support VTC (Video Teleconferencing) and Digital Signage systems, with on-the-job learning available.
• Manage multiple support requests in a fast-paced environment, demonstrating self-motivation and effective time management.

Experience

• Four or more years of experience supporting internal desktop systems, software, and application training, with a specific focus on providing desk-side services to executives and their assistants.
• Experience in a large global enterprise is preferred.

Technical Skills

• Experience supporting Microsoft desktops/laptops, Apple technologies, and network connectivity is required.
• Advanced knowledge of iOS and Android mobile devices is necessary.
• Experience with Skype Enterprise Voice and Microsoft Outlook/Exchange, including advanced troubleshooting, is also required.

Professional Skills

• Exemplary customer-facing skills, soft skills, and communication abilities are essential for this role, along with multitasking capabilities.

Physical Requirements

• The ability to lift up to 35 pounds and be on your feet for most of the day.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

About the Company

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.