IT Support - Executive Support

About the role

Electric Boat Information Technology (EB IT) is responsible for Electric Boat's enterprise and special-use information systems, including product design environments, collaboration platforms, and office productivity suites. EB IT supports over 20,000 end-users across diverse work environments, networks, and locations. This role is dedicated to providing white-glove technical support to executive and VIP personnel located in Groton, New London, and Quonset Point, ensuring seamless technology experiences for senior leadership and high-profile users in fast-paced, mission-critical environments.

Responsibilities

• Provide dedicated on-site and remote IT support to executives, board members, and VIP staff, including setup, maintenance, and troubleshooting of hardware, software, and network systems.
• Ensure impeccable presentation and performance of all executive-facing technologies (conference rooms, mobile devices, collaboration tools, AV systems, etc.).
• Proactively monitor, test, and maintain executive systems to ensure minimal downtime and optimal performance.
• Manage and support VIP laptops, desktops, mobile devices, and peripherals, including Windows and iOS platforms.
• Coordinate with other IT teams (Network, AV, Infra, Cloud, etc.) to resolve escalated issues promptly.
• Provide concierge-style technical assistance for travel, presentations, and events involving executives.
• Document issues, track resolutions, and contribute to continuous improvement of VIP support processes.
• Maintain strict confidentiality and professionalism when handling sensitive data or user information.
• Provide after-hours or on-call support for urgent VIP requests as needed.

Requirements

• High School Diploma or equivalent.
• 5+ years of experience in IT support, service desk, or desktop engineering roles.
• Experience with Windows 10/11, iOS, and Microsoft 365 (Teams, Outlook, OneDrive, Intune, etc.).
• U.S. citizenship and eligibility to obtain final DoD secret clearance.

Preferred Qualifications

• Experience in enterprise or government environments supporting C-suite or high-clearance personnel.
• Experience supporting conference room and A/V systems (Teams Rooms, Crestron, Logitech, etc.).
• CompTIA A+, Network+, or Microsoft 365 certifications.
• Familiarity with ITIL service management principles.
• Experience using ServiceNow ticketing platform.

Skills

• Exceptional communication, technical depth, and professionalism, with the ability to handle confidential matters and resolve complex issues efficiently and tactfully.
• Excellent verbal and written communication skills with executive presence and strong customer service orientation.
• Ability to handle high-pressure, time-sensitive situations with discretion and professionalism.

Physical Qualifications

• Light lifting.

Environmental Attributes

• Inside work environment.