Executive IT Support

About the role

The Executive IT Operations Analyst will support executive leadership and their staff, primarily based out of the St. Paul, MN headquarters, with flexibility to travel to local offices and off-site events. This role requires exceptional customer service skills, a high level of professionalism, and experience supporting executive-level stakeholders. The ideal candidate will bring strong communication, technical support, and analytical skills. This role involves collaborating across support teams to troubleshoot issues, gather insights, and maintain knowledge articles, all with the goal of delivering an outstanding executive support experience.

Responsibilities

• Provide client support including software troubleshooting, hardware break/fix, installations, and in-person or remote assistance
• Support audio, video, and conferencing technologies for meetings and events
• Develop processes and knowledge base (KB) articles for common issue resolution
• Perform root-cause analysis and coordinate with support teams to implement corrective actions
• Support executive meetings, both on-site and off-site, including AV setup and troubleshooting
• Be ready to support executives and their staff
• Conduct site evaluations and risk assessments for executive and board meetings
• Support Windows, Mac OS, mobile operating systems, and general IT-related issues

Requirements

• Bachelor's degree in technical field, or high school diploma/GED with 8 years of equivalent experience
• 4 years of experience
• 1 year of experience in a technical support role
• Experience with audio/visual technology (hardware and software)
• Experience supporting Windows, Mac OS, and mobile operating systems
• Experience supporting Office 365 and similar business applications
• Experience with ticketing systems and adhering to SLAs and OLAs
• Strong customer service skills with a proactive mindset
• Excellent verbal and written communication skills
• Ability to work flexible hours, including occasional evenings and weekends
• Willingness to travel and work off-site
• Familiarity with Copilot, Copilot Agents, Cowork, Workflow, and Claude Code
• Strong fundamentals for using AI for process improvement and optimizing workflows with the ability to provide guidance to others to do the same
• Immigration sponsorship is not available for this position

Preferred qualifications

• Experience supporting C-suite executives
• Experience leading or mentoring a technical team
• Ability to adapt in a fast-paced, changing environment
• Strong problem-solving skills and ability to work under pressure
• Collaborative, team-oriented

Pay

The pay range for this position is $28.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Schedule

Contract position, fully onsite in Saint Paul, MN. Flexible hours including occasional evenings and weekends. Willingness to travel and work off-site required.

Location

St. Paul, MN (headquarters), with flexibility to travel to local offices and off-site events.