Executive IT Support

What You Will Do

• Executive Concierge Support: Act as the primary point of contact for all Executive technical needs, providing immediate onsite and remote troubleshooting for laptops, mobile devices, and home office setups.
• A/V & Meeting Support: Ensure all Executive-led meetings and board presentations run flawlessly by managing and proactive testing of A/V systems and conference room technology.
• Device Management: Execute the deployment, imaging, and maintenance of all Executive hardware, ensuring devices are always up-to-date, secure, and performing optimally.
• User Lifecycle: Manage the seamless onboarding and offboarding of Executive staff, including identity management, hardware provisioning, and personalized 1-on-1 training.
• Compliance & Privacy: Strictly follow SOX, ISO, and internal privacy protocols, handling sensitive executive data with the highest level of confidentiality.
• Infrastructure Assistance: Assist the broader IT team with physical hardware installations (servers, racks, etc.) while prioritizing Executive-facing environments.

What You Need

• Experience: 3+ years of IT support experience, with at least 1 year specifically supporting Executives or high-profile users.
• Availability: Ability to work 5 days onsite at our HQ; must be flexible to provide support aligned with Executive schedules and occasional travel.
• Travel: Occasional domestic and international travel required
• Technical Skills: Proficiency in Mac/PC environments, mobile device management (MDM), and enterprise A/V solutions (e.g., Zoom Rooms, Slack, etc.).
• Communication: Exceptional interpersonal skills and the ability to remain calm and professional under pressure.
• Discretion: A proven track record of handling confidential information with integrity.
• Physical Ability: Ability to move and lift IT equipment (up to 50 lbs) as needed.