Executive IT Support Lead

Key Responsibilities

• Provide 24/7 (on-call) priority response for all hardware (Mac/PC/Mobile), software, and connectivity issues for the executive team.
• Conduct "morning-readiness" checks on executive offices, boardroom AV systems, and personal devices to ensure zero-latency starts to the business day.
• Manage and secure home office environments, ensuring enterprise-grade connectivity and security for family principals outside the corporate office.
• Implement and manage advanced security protocols (MFA, encrypted messaging, VPNs) specifically for high-target individuals. Conduct periodic "digital footprint" audits for executives.
• Manage the bespoke setup of technology for new executive hires, ensuring a seamless transition with zero downtime.
• Manage relationships with premium service providers (ISP, mobile carriers, specialized hardware) to ensure priority service levels.

Required Qualifications

• Experience: 7+ years in IT support, with at least 3 years specifically supporting C-Suite or high-net-worth individuals in a corporate or family-office environment.
• Technical Mastery: Expert-level knowledge of Microsoft 365, iOS/Android ecosystems, MDM solutions (Intune/Jamf), and advanced home networking (Mesh, Ubiquiti, etc.).
• Communication: Exceptional verbal and written communication skills. Ability to remain calm, professional, and empathetic during stressful technical failures.
• Education: Bachelor’s degree in IT, Computer Science, or equivalent professional experience.

Core Competencies for the Family-Owned Environment

• Discretion & Trust: Absolute commitment to confidentiality; ability to handle sensitive family and business data with total integrity.
• Predictive Service: The ability to anticipate technical needs (e.g., preparing a travel kit with international adapters and hotspots before an executive asks).
• Professional Presence: Polished demeanor suitable for boardrooms and private residences.
• Adaptability: Willingness to support "gray area" tech—where personal devices and business systems intersect—to ensure the principal's total productivity.

Success Metrics (KPIs)

• Executive Satisfaction Score: 95%+ satisfaction rating from the executive leadership team.
• Resolution Speed: Critical issues resolved or bypassed within 30 minutes.
• Zero Meeting Downtime: 100% uptime for high-stakes board meetings and town halls.
• Security Compliance: 100% adoption of mandated security protocols among the executive tier.

Benefits

• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immensely training and growth opportunities

Pay

The salary range for this position is $75,000 to $90,000.

Schedule

Full-Time, Exempt