Executive Support Lead

About the role

Serve as the primary on-site IT support contact for all hardware, software, and connectivity issues. Triage, resolve, and escalate tickets per SLA guidelines; maintain accurate ticket documentation.

Responsibilities

• Provision and decommission user workstations, laptops, peripherals, and mobile devices
• Support onboarding and offboarding processes in coordination with HR and IT operations
• Maintain a local IT asset inventory, including lifecycle tracking and refresh planning
• Provide dedicated, high-priority support for on-site executives and VIPs
• Support AV/conferencing setup for executive meetings, board presentations, and all-hands events
• Coordinate with remote IT teams for executive travel tech readiness (VPN, MFA, loaner devices)
• Proactively identify and resolve potential issues before they impact executive productivity
• Serve as the on-site point of contact for IT hardware, software, and telecom vendors
• Coordinate vendor access, scheduling, and work completion for on-site services
• Track local vendor deliverables and escalate performance issues to IT leadership
• Assist with procurement requests, quote reviews, and asset receiving/verification
• Maintain local network infrastructure, including switches, patch panels, WAPs, and cabling
• Perform basic network troubleshooting (connectivity, VLAN, DHCP/DNS issues) and escalate complex issues to the network team
• Support rack and stack activities for on-site network and server equipment
• Coordinate with facilities and ISPs on circuit maintenance, outages, and upgrades
• Maintain accurate network documentation (port maps, IP assignments, circuit IDs)
• Act as the IT liaison for facilities-related work affecting IT systems (moves, adds, changes)
• Coordinate office relocations, desk moves, and conference room tech setups
• Manage UPS units, power strips, and other IT-adjacent physical infrastructure
• Support badge access systems, security cameras, and other physical security technology as needed
• Escalate building or facilities issues with IT impact to the appropriate stakeholders
• Maintain and contribute to local IT documentation, runbooks, and knowledge base articles
• Communicate site-level IT issues and status updates to IT leadership and site management
• Participate in change management processes and adhere to IT security policies
• Serve as the on-site point of escalation and accountability for all IT matters