Executive IT Support
Sierra Nevada Corporation · Sparks, NV · 1 mo ago
Information TechnologyFull-time
About the role
The Executive IT Support Specialist delivers high-level technical support to executive leadership within the Aerospace and Defense industry, ensuring seamless access to technology and efficient resolution of IT issues.
Responsibilities
- Provide dedicated IT support to executive leadership, ensuring timely and effective resolution of technical issues.
- Install, configure, and maintain hardware and software for executive offices and remote environments.
- Manage and troubleshoot mobile devices, laptops, desktops, and other peripheral devices.
- Aid with video conferencing setups, ensuring seamless connectivity and functionality during meetings.
- Cook with other IT teams to escalate and resolve complex issues beyond the scope of front-line support.
- Maintain confidentiality and security of all executive communications and data.
- Train and assist executives in using new technology and software applications.
- Monitor and maintain system performance, ensuring minimal downtime and optimal functionality.
- Document and update technical procedures and support actions.
- Aid in the implementation of new technologies and systems for executive use.
Requirements
- You must have a Bachelor's degree in Information Technology, Computer Science, or a related field.
- You must have at least 5 years of experience in IT support, with at least 2 years supporting senior executives.
- You must have proficiency in Windows, macOS, and mobile operating systems (iOS, Android).
Qualifications
- Preferred experience in the Aerospace and Defense industry.
- Advanced certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional.
- Familiarity with enterprise-level security protocols and data protection policies.
- Experience with AI-driven IT support tools and automation.
Benefits
- SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.
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