Executive Secretary (ADPCS)

About the role

The incumbent provides a comprehensive range of administrative and technical support for the Associate Director for Patient Care Services/Chief Nurse Executive's (ADPCS/CNE) office.

Responsibilities

• As the ADPCS/CNE executive secretary for the Boise VA Medical Center - the incumbent ensures that the practices and procedures used by subordinate offices are consistent with those of the Executive Office
• Coordinates with other staff in the Executive Office to ensure smooth workflow and appropriate office coverage at all times
• On own initiative recommends changes in administrative policies
• The incumbent is responsible to receive all visitors and telephone calls for the ADPCS/CNE
• Reception responsibilities frequently require initiative - knowledge and decision making on the part of the incumbent - who represents the facility in highly sensitive contacts
• Screens all contacts to determine the nature and purpose of calls and refers calls not requiring the ADPCS/CNE attention to appropriate clinical service manager or independently addresses matters without referral
• When situations must be referred to the ADPCS/CNE - the incumbent furnishes the ADPCS/CNE with information to aid in the discussion
• Interacts frequently with both internal and external customers to resolve a variety of complaints made by patients and their families including potentially hostile or aggressive visitors
• The incumbent independently exercises exclusive responsibility for maintaining a complex calendar for the ADPCS/CNE
• In collaboration with the ADPCS/CNE and