Executive IT Support Partner

At Elanco (NYSE: ELAN), it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. We pride ourselves on fostering a diverse and inclusive work environment where diversity is the driving force behind innovation, creativity, and overall business success.

About the role

Elanco is seeking a customer-obsessed and highly experienced IT professional to serve as a trusted technology partner to our executive leadership team at our Global Headquarters. This is a highly visible role responsible for delivering a world-class, white-glove technology experience for our CEO, his direct reports, the Board of Directors, and their assistants, while also serving as the IT Site Owner for our Indianapolis headquarters. You will proactively anticipate needs, remove technology barriers, and ensure our leaders can focus on running the business, not troubleshooting IT. This role is critical in maintaining operational excellence and requires a unique blend of technical mastery, impeccable communication, and strategic problem-solving.

Responsibilities

• Deliver premium 'white-glove' IT support for the CEO, Executive Committee, their Executive Assistants, and other senior stakeholders.
• Provide dedicated, end-to-end technology planning and support for quarterly Board of Directors meetings, including traveling to offsite locations 3-4 times per year, preparing and transporting all necessary backup equipment, and ensuring a flawless technical experience for all board members.
• Orchestrate and deliver flawless IT execution for high-profile events, including Executive Leadership Meetings, Global Town Halls, and investor meetings, managing everything from video setup to live streaming support.
• Provide rapid, proactive, and highly personalized support for executive laptops, mobile devices, collaboration technologies, conferencing systems, and peripherals.
• Build trusted relationships with executives and executive assistants by understanding individual technology preferences and business needs.
• Serve as the IT Site owner for Elanco Global Headquarters. Ensure conference rooms, executive meeting spaces, collaboration areas, and training facilities remain fully operational and production-ready.
• Provide basic technical support for social media initiatives, including assistance with video content and other digital media as needed.
• Partner closely with Global IT teams to align local technology services with enterprise standards.
• Manage third-party vendors and ensure contracted service levels are consistently achieved.
• Oversee local IT procurement and manage selective internal processes.
• Develop and monitor KPIs for service delivery, customer satisfaction, response times, and operational excellence.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.
• 7+ years of enterprise IT support experience in a mid-to-large corporate environment.
• A minimum of 5 years of dedicated experience providing 'white-glove' IT support directly to C-level executives, their direct reports, and executive assistants.
• Demonstrated experience providing technical leadership for high-stakes corporate events, including offsite Board of Directors meetings, shareholder meetings, and all-hands town halls.
• Strong experience supporting: Windows 10/11, Microsoft 365, Microsoft Teams & Teams Rooms hardware, Lenovo laptops, Apple macOS, iPhone/iPad, Enterprise printing, and basic networking/AV technologies.
• Experience using ServiceNow or similar IT Service Management platforms.
• Experience managing IT vendors and procurement activities.
• Outstanding troubleshooting and analytical problem-solving abilities.
• Exceptional verbal and written communication skills, with the ability to confidently interact with executive leadership.
• Willingness to provide frequent after-hours and on-call support as dictated by executive and business needs.

Preferred Qualifications

Candidates with one or more of the following qualifications will be highly regarded:

• ITIL Foundation Certification.
• CompTIA A+, Network+, Security+, or equivalent certifications.
• Business Relationship Management (BRM) experience.
• Customer Success or Executive Technology Support experience.

Additional Information

Location: Elanco Global Headquarters, Indianapolis, Indiana

Travel: Up to 15%, primarily for quarterly Board of Directors meetings.

Work Arrangement: Primarily on-site to provide immediate executive support and ensure operational excellence at Headquarters.

Work Authorization: Qualified candidates must be legally authorized to work in the United States. Elanco does not anticipate providing visa sponsorship (e.g., H-1B or TN) for this position.

If you think you might be a good fit for this role but don't necessarily meet every requirement, we encourage you to apply. Elanco is dedicated to building a diverse and inclusive work environment.

Benefits

• Multiple relocation packages
• Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
• 8-week parental leave
• 9 Employee Resource Groups
• Annual bonus offering
• Flexible work arrangements
• Up to 6% 401K matching