Executive Host (Eldorado Scioto Downs, Columbus, OH)

Responsibilities

• Generate gaming revenue through development of VIP accounts while maximizing existing revenue streams.
• Build loyalty among valued VIP customers by developing relationships effectively using marketing and upscale sales techniques.
• Maintain relationships with VIP guests through personal contact via phone and in person, with the goal of maximizing gaming revenue goals.
• Significant amount of time customer-facing; participating in special events and social functions.
• Anticipate, respond to, and consistently meet or exceed the needs of guests, including transportation and accommodation arrangements.
• Coordinate with VIP Hospitality team to lead to successful delivery of pre-trip itineraries, leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high-end service delivery.
• Establish, coordinate, and lead both on and off-property VIP events.
• Handle difficult guests and situations in a calm, professional, and prudent manner.
• Comply with all applicable rules, regulations, laws, and policies, and conduct oneself with the highest levels of integrity and honesty.
• Respond to and consistently meet the needs of internal clients.
• Support and cultivate new ideas and methods to deliver business solutions.
• Identify ways to increase efficiencies or improve product or service.
• Clearly communicate programs/services to necessary people, seek their support, and keep them informed of changes that may impact the business.
• Keep track of existing products/services and/or progress on new initiatives.
• Stay up to date with the latest developments in the industry, current market trends, and all on-property and competitor events.
• Develop skills to handle increasingly complex matters.
• Comply with and uphold company expectations including Code of Commitment, policies, procedures, industry regulations, department goals, and business strategy.
• Politely give consistent, timely, and accurate information and find answers when unsure.

Qualifications

• Must be at least 21 years old or older
• Three to five years of experience in Casino Marketing/Hosts, Sales, or Account Management (Marketing, Hotel Services, or other Sales experience is a plus)
• Preferred but not required: Salesforce knowledge
• Ability to think independently in making decisions to maximize customer service experience and program profitability
• Must be proficient with customer Point-of-Service systems
• Excellent interpersonal, communication, problem-solving, and analytical skills required
• Must have excellent customer service skills
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences
• Excellent networking abilities
• Avid member of the local community, including commercial and industry awareness
• Confidentiality is a must
• Must present a well-groomed professional appearance
• Must be able to listen and respond to visual and aural cues
• Must have excellent oral and written communication skills
• Must be able to stand/walk/sit for extended periods of time
• May be exposed to working in a noisy, smoke/secondary smoke environment