Executive Host
Job Overview
Establish and maintain casino business relationships with 500+ VIP players. Responsible for all aspects of account development, relationship building, and service while on property, pre-visit, and post-visit. The primary goal is to interact with assigned guests to develop a long-term, growth-oriented relationship through a combination of phone, email, text, and in-person communications. Achieve growth targets through the promotion of on- and off-property events, compliments, free play, and other facility amenities while maintaining profitability goals.
What You’ll Do
- Generate incremental casino revenue through the development of relationships with assigned VIP guests, utilizing marketing and upscale sales techniques.
- Maintain relationships with VIP guests through personal contact delivered utilizing a variety of tools including in-person, phone, text, and e-mail, focusing on the ultimate goal of maximizing casino revenue goals as set by management.
- Coordinate with the VIP Hosts and Coordinators to direct the successful delivery of pre-trip itineraries requiring close collaboration with multiple departments including, but not limited to, Food & Beverage and Hotel.
- Spend a significant amount of time with their assigned guests while on-property, participating in special events and social functions.
- Handle difficult guest situations in a calm, professional manner working to resolve problems to the satisfaction of the guest while maintaining the casino’s integrity.
- Issue compliments to guests while working with pre-determined guidelines set by management.
- Review player issues and player rewards with Casino Host staff and Club Mystic to ensure guest satisfaction and procedural compliance.
- Act in accordance to regulatory compliance through the monitoring and reporting of Title 31.
- Occasionally drive company SUVs for VIP player requests or events.
Job Requirements
- Must be 18 years of age or older.
- Five years of experience in player development, casino marketing, account management, or sales.
- Proficiency in e-mail, word-processing, spreadsheets, presentation, and database software.
- Ability to communicate to a diverse population.
- Demonstrated excellent interpersonal communication skills.
- Ability to think independently in making decisions to maximize the guest service experience.
- Ability to effectively manage time and perform multiple tasks simultaneously.
Outstanding Benefits & Awesome Perks
- Competitive weekly pay.
- Comprehensive benefits package including medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs, and more.
- Perks like discounts on childcare, fuel, bus passes, and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.
About the Role
We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience. Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.
Schedule
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