Executive Host-Omaha

About the role

The Executive Host is responsible for developing and maintaining relationships with premium gaming guests to enhance loyalty, increase gaming revenue, and deliver exceptional VIP experiences.

Responsibilities

• Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming
• Build and maintain strong relationships with premium gaming guests to encourage repeat visitation and long-term loyalty
• Develop and expand a portfolio of mid- to high-value players through networking, referrals, telemarketing, and personal outreach
• Welcome guests, participate in VIP events, and maintain a visible presence throughout the casino and promotional activities
• Cook up guest accommodations, transportation, dining, entertainment, and other VIP services
• Issue Player's Club cards and educate guests on loyalty program benefits and promotions
• Administer complimentary services in accordance with established company guidelines and authorization levels
• Promote casino amenities, gaming promotions, special events, entertainment, and property offerings to maximize guest engagement
• Maintain accurate player profiles, visit history, preferences, and account information
• Protect guest rewards, confidential information, and credit privileges
• Resolve guest concerns, service issues, and discrepancies promptly and professionally
• Analyze guest activity reports and revenue performance to identify growth opportunities and adjust player development strategies
• Stay informed of competitor promotions, industry trends, and market conditions
• Represent WarHorse Gaming at on-property and community events, promotional activities, and entertainment functions as assigned
• Attend departmental meetings, training sessions, and required company events
• Comply with all departmental policies, internal controls, gaming regulations, and company procedures
• Perform other duties as assigned

Qualifications & Experience

• Must be at least 19 years of age
• High school diploma or equivalent
• Minimum five (5) years of casino host experience in a large-scale gaming operation with both slot and table games
• Comprehensive knowledge of player tracking systems and casino complimentary programs
• Established portfolio of premium gaming guests or demonstrated success developing player relationships
• Strong sales, networking, and relationship-building abilities
• Excellent customer service, communication, and interpersonal skills
• Strong analytical, organizational, and problem-solving skills
• Proficiency with Microsoft Office Suite or related software
• Valid driver's license
• Ability to secure and maintain a Nebraska Gaming License

Preferred

• Bachelor's degree in Hospitality, Marketing, Business, or a related field
• Experience in player development analytics and VIP marketing strategies
• Experience hosting high-profile events and entertainment promotions

Certification Requirements

• Nebraska Gaming License (required and must be maintained)

Work Environment & Physical Requirements

• Ability to stand and walk throughout the casino for extended periods
• Frequent interaction with guests in gaming, entertainment, restaurant, and event venues
• Ability to work in a fast-paced casino environment with exposure to noise, crowds, and varying activity levels
• Frequent use of computers, mobile devices, and player tracking software
• Ability to lift or carry promotional materials or guest amenities up to 25 pounds
• Ability to travel locally and occasionally overnight for player development events, marketing activities, or business meetings

Schedule

• Primarily local travel during the business day, with occasional overnight travel as business needs require
• Must be available to work flexible schedules, including evenings, weekends, holidays, and special events based on business needs

Why Join This Team?

• Join a mission-driven organization supporting Tribal economic development and community investment
• Build meaningful relationships with VIP guests while representing one of Nebraska's premier gaming destinations
• Be part of a collaborative marketing team focused on guest loyalty and exceptional service
• Work in a dynamic environment offering opportunities to engage with special events, entertainment, and exclusive guest experiences
• Grow your career within an expanding gaming and hospitality organization guided by the NATIVE values

Our Commitment to Diversity

• Ho-Chunk, Inc. is an equal opportunity employer.
• All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
• Preference may be extended to persons of Indian descent in accordance with applicable law.