Asian and English Speaking Experienced Executive Host-Omaha

About the role

The Executive Host is responsible for developing, managing, and coordinating programs that attract and retain mid- to high-limit gaming guests, ensuring exceptional guest satisfaction and repeat visitation. This role builds and maintains strong player relationships, delivers personalized service, and supports revenue growth through targeted guest engagement and VIP program execution while ensuring compliance with all company policies, internal controls, and regulatory requirements.

Responsibilities

• Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming
• Develop and maintain relationships with mid- and high-limit gaming guests to drive loyalty and repeat visits
• Market gaming products, amenities, promotions, and property offerings to targeted guests
• Greet guests and participate in social events, promotions, and VIP functions
• Track guest visits, arrange accommodations, and issue complimentary offerings within established guidelines
• Manage and promote Player’s Club enrollment and related loyalty programs
• Maintain accurate guest histories and player tracking data for future marketing efforts
• Protect guest rewards, credit lines, and account integrity in accordance with policy
• Resolve guest complaints and service issues in a timely, professional, and courteous manner
• Cook up VIP services including food, beverage, transportation, cross-property events, and special experiences
• Coordinate VIP services including food, beverage, transportation, cross-property events, and special experiences
• Drive gaming revenue growth through targeted outreach, networking, and telemarketing efforts
• Review activity reports and financial performance data to assess progress toward goals and adjust strategies as needed
• Represent the company at promotional events, entertainment functions, and sponsored activities, both on and off property
• Attend meetings and collaborate with internal departments to support marketing and player development initiatives
• Perform other duties as assigned

Qualifications & Experience

• Must be at least 19 years of age
• High school diploma or equivalent required
• Minimum five (5) years of host or player development experience in a large-scale gaming operation (slot and table games environment)
• Strong understanding of player tracking systems and complimentary/comp guidelines
• Established player base or demonstrated ability to build and maintain a loyal guest following
• Proficiency in Microsoft Office Suite or related software
• Strong organizational, analytical, and problem-solving skills
• Excellent guest relations and phone etiquette skills
• Ability to secure and maintain a Nebraska Gaming License
• Preferred college degree in Marketing, Hospitality, Business, or related field
• Certification Requirements: Nebraska Gaming License (required and must be maintained)

Physical Requirements

• Ability to work in a fast-paced, guest-facing casino environment
• Frequent standing, walking, and movement throughout gaming and entertainment areas
• Occasional lifting and carrying of promotional materials or supplies (up to 25 lbs)
• Availability to work flexible shifts, including evenings, weekends, and holidays
• Schedule & Travel: Travel is primarily local during business hours, with occasional out-of-area or overnight travel required
• Due to the nature of the hospitality and entertainment industry, team members must be available to work varying schedules based on business needs

Why Join This Team?

• A mission-driven culture focused on economic development and community impact
• Guided by strong NATIVE values and Tribal-owned purpose
• Opportunity to build meaningful relationships with high-value gaming guests
• Dynamic, fast-paced environment with exposure to VIP marketing and player development strategies
• Career growth within a diverse and expanding gaming enterprise

Our Commitment to Diversity

• Ho-Chunk, Inc. is an equal opportunity employer
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
• Preference may be extended to persons of Indian descent in accordance with applicable laws