Executive Casino Host - Asian

Essential Job Functions

• Generates revenue through new business to Seminole Classic Casino
• Builds, maintains, and grows strong relationships with valued Guests by actively marketing gaming products, amenities, promotions, and hosted experiences
• Drives new business through high-volume outbound calling, telemarketing campaigns, and proactive sales strategies
• Telemarkets assigned guests to drive incremental trips and revenue utilizing available offers
• Mets and exceeds established performance benchmarks and revenue growth expectations
• Develops and manages a targeted Guest base to increase gaming revenue and overall profitability
• Greet and engage Guests on the casino floor and participate in social events, special promotions, and hosted activities
• Issue Player’s Club cards and actively promote Player’s Club enrollment, tiers, and related promotions
• Updates and maintains accurate Guest profiles and visit histories to support strategic marketing and future visitation
• Market to predetermined active and inactive Guests via phone, mail, and direct outreach to drive brand loyalty and visitation; track and report results
• Effectively handle Guest complaints and resolve discrepancies in a professional, timely, and courteous manner
• Safeguard the confidential nature of all departmental and property records
• Perform other duties as assigned

Qualifications

• Mandarin speaking is required for this position
• Strong sales mindset with proven experience in outbound calling, telemarketing, or revenue-driven Guest development
• Ability to build relationships quickly and convert prospects into loyal Guests
• Knowledge of casino operations, player development, and comp management preferred
• Experience working with targeted markets, particularly Asian clientele, a strong plus
• Excellent communication, organizational, and follow-up skills
• Ability to work flexible hours, including nights, weekends, and off-property events

Work Environment

• Must be able to work in a smoking environment
• Must be able and willing to work any shift and long hours when necessary to include working evenings, weekends and holidays
• Must be able to continuously maneuver around the office and property, often standing for long hours
• Must have the manual dexterity to operate a computer and other office equipment
• Must be able to lift 30 pounds and able to bend, reach and stoop on a limited basis
• Duties and responsibilities are typically performed on the Casino Floor with constant exposure to general public