Executive Casino Host - Mandarin Bilingual Preferred

Responsibilities

• Provides superior guest service, positively affects interactions with guests and team members and has the resiliency to deal with difficult guests in all types of business conditions.
• Works effectively and courteously with fellow team members.
• Evaluates customer’s play for comping needs.
• Communicates with VIP players through telemarketing, letter writing and on-floor interaction about available services, promotional opportunities and special events.
• Affords assistance to Marketing Department with special events, tournaments, promotions, etc.
• Communicates between guests and management to ensure customer satisfaction.
• Completes all assigned duties, paperwork and reports in a timely manner.
• Reviews activities and promotional status with Manager of Marketing Operations.
• Provides feedback to Manager of Marketing Operations about status and concerns of VIP players.
• Completes all company required training within designated time frames.
• Maintains excellent phone etiquette skills and makes over 100+ cold calls per week.

Qualifications

• High school diploma or GED equivalent preferred.
• Must be able to obtain a Colorado Gaming License.
• Must possess strong interpersonal skills, public relations and customer service skills.
• Must possess average computer skills, specifically with Microsoft Office programs.
• Must be able to learn multiple casino tracking programs, inclusive of but not limited to: CMS, AS-400 and LMS.
• Must possess prior casino experience and have a good overall working knowledge of casino and marketing operations.
• Must be able to learn all essential job functions and computer systems within 90 days of hire.