Executive Host-Omaha

About the role

The Executive Host is responsible for developing and maintaining relationships with premium gaming guests to enhance loyalty, increase gaming revenue, and deliver exceptional VIP experiences. This role proactively identifies opportunities to grow a portfolio of mid- to high-value players by promoting property amenities, entertainment, and exclusive events while ensuring exceptional guest service and compliance with company policies and gaming regulations.

Key Responsibilities

• Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming
• Build and maintain strong relationships with premium gaming guests to encourage repeat visitation and long-term loyalty
• Develop and expand a portfolio of mid- to high-value players through networking, referrals, telemarketing, and personal outreach
• Welcome guests, participate in VIP events, and maintain a visible presence throughout the casino and promotional activities
• Cook up guest accommodations, transportation, dining, entertainment, and other VIP services
• Issue Player's Club cards and educate guests on loyalty program benefits and promotions
• Administer complimentary services in accordance with established company guidelines and authorization levels
• Promote casino amenities, gaming promotions, special events, entertainment, and property offerings to maximize guest engagement
• Maintain accurate player profiles, visit history, preferences, and account information
• Protect guest rewards, confidential information, and credit privileges
• Resolve guest concerns, service issues, and discrepancies promptly and professionally
• Analyze guest activity reports and revenue performance to identify growth opportunities and adjust player development strategies
• Stay informed of competitor promotions, industry trends, and market conditions
• Represent WarHorse Gaming at on-property and community events, promotional activities, and entertainment functions as assigned
• Attend departmental meetings, training sessions, and required company events
• Comply with all departmental policies, internal controls, gaming regulations, and company procedures
• Perform other duties as assigned

Qualifications & Experience

• Must be at least 19 years of age
• High school diploma or equivalent
• Minimum five (5) years of casino host experience in a large-scale gaming operation with both slot and table games
• Comprehensive knowledge of player tracking systems and casino complimentary programs
• Established portfolio of premium gaming guests or demonstrated success developing player relationships
• Strong sales, networking, and relationship-building abilities
• Excellent customer service, communication, and interpersonal skills
• Strong analytical, organizational, and problem-solving skills
• Proficiency with Microsoft Office Suite or related software
• Valid driver's license
• Ability to secure and maintain a Nebraska Gaming License

Preferred

• Bachelor's degree in Hospitality, Marketing, Business, or a related field
• Experience in player development analytics and VIP marketing strategies
• Experience hosting high-profile events and entertainment promotions
• Certification Requirements: Nebraska Gaming License (required and must be maintained)

Schedule

Primarily local travel during the business day, with occasional overnight travel as business needs require. Must be available to work flexible schedules, including evenings, weekends, holidays, and special events based on business needs.

Why Join This Team?

Join a mission-driven organization supporting Tribal economic development and community investment
Build meaningful relationships with VIP guests while representing one of Nebraska's premier gaming destinations
Be part of a collaborative marketing team focused on guest loyalty and exceptional service
Work in a dynamic environment offering opportunities to engage with special events, entertainment, and exclusive guest experiences
Grow your career within an expanding gaming and hospitality organization guided by the NATIVE values

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Preference may be extended to persons of Indian descent in accordance with applicable law.