Executive Engagement Lead, Office of the CRO

About the role

The Office of the CRO at Stripe is responsible for managing the CRO's external engagements and ensuring the CRO spends the majority of their time on strategic initiatives. This role is the first dedicated executive engagement hire in the structure, and the work produced directly shapes the CRO's presence in high-stakes moments.

Responsibilities

• User Executive Engagement: Build and maintain a live view of the CRO's strategic customer relationships. Ensure the CRO's external time is intentional and sequenced across Stripe's most important users and partners, track open commitments and follow-through, and ensure the right moments are planned.
• Executive Engagement Prep: Own the end-to-end executive briefing process for the CRO's strategic user and partner meetings. Synthesize account context, competitive dynamics, relationship history, and meeting objectives into high-quality briefings that give the CRO everything needed to walk in fully prepared.
• Executive Engagement Programs: Build the program that makes executive engagement a repeatable GTM motion. Design the operating model for how Stripe's executives get deployed in service of the organization's most important user relationships, including executive sponsorship frameworks, criteria for bringing senior leaders into deals, and event and cadence programming.
• Strategic Relationship Health: For Stripe's most critical user relationships, build and maintain a multi-threaded view of how the full Stripe executive team connects with each account. Track the cadence and recency of interactions, and surface gaps in coverage before they become relationship risks.
• GTM Enablement and Repeatable Playbooks: Translate the programs and standards you build for the CRO into scalable frameworks and playbooks the broader GTM leadership team can use. Set the bar for executive engagement across the organization and ensure the GTM org runs these moments well, consistently, without everything running through the Office.

Who you are

• Minimum Requirements: 6+ years of experience in sales, executive engagement, strategic customer programs, chief of staff, management consulting, or a closely related discipline. Demonstrated proximity to C-suite executives in a support, advisory, or program role. Exceptional written communication. Strong program design and execution track record. Deep cross-functional credibility. High executive presence.
• Preferred Qualifications: Prior experience in a chief of staff, executive advisory, or strategic programs role supporting a CRO, CEO, or equivalent C-suite executive at a high-growth technology company. Experience designing and running executive customer programs. Familiarity with Stripe's GTM motion, products, and the enterprise sales cycle. Experience at a top-tier management consulting firm or investment bank with significant client-facing and executive communication responsibilities. Comfort with data and CRM tools to inform engagement strategy and track relationship health across strategic accounts.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team, and location. Some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss.

Pay and benefits

• The annual US base salary range for this role is $155,800 - $233,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.
• Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
• Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.