Executive Director - Transfer Center

Responsibilities

• Develop and implement policies and procedures for patient transfers to ensure safety and compliance with all regulatory requirements, industry best practice, and PHC system and hospital policies.
• Oversee staff and day-to-day operations of the centralized PHC Patient Transfer Center and serve as liaison between PHC facilities for escalation and resolution of concerns.
• Collaborate with healthcare providers, hospitals, and non-Piedmont facilities and transportation providers to coordinate patient transfers and ensure seamless transitions of care.
• Monitor transfer center volumes, efficiency metrics, patient leakage, and patient capacity distribution (level loading) for function, improvement, optimization.
• Oversee transfer center emergency preparedness and transfer protocols aligning with regulatory standards to maintain safe, compliant operations across the system.
• Ensure entity specific capacity and capability matrices are correctly reflected and updated within the EMR and all centralized communication platforms/technologies on an ongoing basis.
• Ensure consistency and compliance in transfer center operations by driving all transfer workflow through the EPIC Grand Central EMR platform.
• Manage budget and financial performance of the center, including transfer volume, reduction of patient leakage, and labor and productivity metrics including centralized staffing model.
• Represent the center to internal and external stakeholders, including PHC leaders and facilities, hospitals, healthcare organizations, government agencies, and community partners.
• Drive operational improvement in patient transfers through optimization of EPIC EMR Grand Central platform and identification/implementation of other support technologies, such as telecom solutions, in the transfer process.
• Create and manage escalation processes for specialized patient transfers (e.g., international transfers or VIP patient transfers).
• Foster a culture of safety, quality, and ownership at every level to ensure superior patient care and satisfaction throughout the transfer process.
• Create and manage clinical escalation pathways with providers and hospital level leadership.

Qualifications

• Bachelor's Degree in Nursing or related field required.
• 7 years of healthcare clinical leadership experience in a large and complex setting with direct responsibility for cost/revenue centers, designing and implementing business plans, and managing staff.
• 5 years of experience leading complex strategic initiatives/processes, which impact multiple departments with demonstrated results.
• RN - Registered Nurse - Georgia State Licensure and/or NLC/eNCL Multistate Licensure if nursing degree, RN license required.