Executive Director, Programs

Job Summary

Reporting directly to the Area Vice President, the Executive Director of Programs plays a pivotal role in the effective implementation and management of programs in the area. This role ensures that all initiatives adhere to organizational standards and maintain high levels of fidelity within the designated area. This role’s main responsibility is to ensure contract retention through the fidelity of program, operational implementation, and relationship cultivation. Additionally, this role is critical in the achievement of earning and realizing revenue goals for the area.

Essential Duties and Responsibilities

• Lead a team of Program Delivery Managers to effective implementation and management of programs at the site level, ensuring alignment with organizational standards and maintaining program fidelity within the designated area.
• Participate in appropriate Expanded Learning Program meetings and activities sponsored by the CDE and the After School Regional Lead system ensuring Think Together is actively participating and represented across the system of support.
• Set clear performance expectations for team members and hold them accountable for achieving program goals and adhering to organizational standards.
• Foster the growth of leadership capabilities of Program Delivery Managers by providing targeted coaching, mentoring, and professional development opportunities.
• Program Quality & Operations
• Ensure that program implementation and support is of excellent quality and in alignment with the Think Together Program Design and contractual obligations with partners.
• Collaborate with the Director of Program Monitoring to deploy technical assistance and support to field operations, addressing challenges and optimizing program effectiveness and compliance with quality standards.
• Work with various internal departments to communicate contract changes, and effectively manage resources such as staffing, training, and finance to support program needs.
• Ensure implementation of strategic plans for program delivery, including setting objectives, monitoring progress, and making data-driven adjustments as needed.
• Ensure that monitoring and evaluation of program performance is implemented and hold the Program Delivery Managers accountable to using metrics and feedback to identify areas for improvement and implement necessary changes to enhance program quality.
• Ensure compliance with all relevant policies, regulations, and contractual obligations related to program implementation and management.
• Ensure the Implementation and monitoring of performance improvement plans for underperforming team members, providing support and resources as needed to facilitate success.

Partner Experience

• Efficiently and Partner with Area Vice President to sustain and deepen customer experience within the area.
• Serve as the primary point of contact for District Liaisons, managing day-to-day program and operational activities and ensuring smooth communication and coordination.
• Participate in contract negotiations alongside the Partner and Customer Success team, managing relationships with existing District and Charter partners to ensure favorable terms and successful renewals.

Qualifications and Requirements

• Bachelor’s degree (BA) in education, Business Administration, or related field; master's degree is preferred.
• Minimum 6 years of experience in education, expanded learning, and/or non-profit sectors.
• Minimum of 3 years leading contract negotiations and driving business growth goals.
• At least 4 years of management experience with a record of accomplishment of effectively leading regional or multiple teams with outcomes-based performance of at least 300+ staff.
• Experience in developing and executing local strategic plans aligned with broader organizational goals.
• Budget experience managing a budget of over $10 million.

Other Responsibilities

• Maintain the highest degree of confidentiality.
• Comply with organization policies and follow procedures.

Computer Skills

• Proficient with Microsoft Office Suite, Outlook, and Teams.
• Experience with Salesforce preferred.

Compensation

Salary Range $125K-$140K. This is the targeted compensation for the position. A range of factors, including but not limited to; location, skills, experience, will be considered. Actual compensation may vary.