Executive Director / Operations Manager

Key Responsibilities

• Grow and retain membership.
• Develop sponsorships, donations, and additional revenue opportunities.
• Plan and manage virtual and in-person events.
• Capture photo and video content for future use.
• Manage social media posting and community engagement.
• Engage with members through the member portal.
• Develop and communicate new member benefits.
• Manage member and subscriber communications, including newsletters, advocacy alerts, regulatory updates, event promotions, news, and sales promotions.
• Prepare agendas and facilitate leadership meetings.
• Track and follow up on action items and meeting directives.
• Manage meeting reminders and scheduling.
• Manage email, social media, and member portal inboxes.
• Liaise with Rent Responsibly's association support team.
• Maintain awareness of local and state policy conversations.
• Support program and campaign development, including surveys and election engagements.
• Liaise with chapters if developed in the future.
• Support Board member and volunteer recruitment, applications, and onboarding.
• Provide Board guidance where appropriate, including bylaws, strategic input, operational effectiveness, and idea generation.
• Support financial administration, including annual reports, tax document support, orders and payments, reimbursements, basic budgeting, and transaction tracking.

Qualifications

• Minimum 2 years of experience as an Executive Director or related experience within a nonprofit or volunteer-based organization, such as operations or project management.
• Strong, polished, clear, and responsive communication skills.
• Comfortable communicating with different audiences across multiple platforms, particularly social media.
• Passion for building and growing a mission-driven membership organization.
• Proven ability to grow and retain membership and generate additional revenue.
• Strong teamwork and can-do attitude.
• Excellent time management, organizational skills, and attention to detail.
• Highly self-managed and accountable, with the ability to execute without constant oversight.
• Familiarity with Slack, Google Workspace, HubSpot, and Hivebrite, or similar tools and the ability to learn new platforms quickly.

Preferred Qualifications

• Established network of New York policymakers or the ability and enthusiasm to build those relationships.
• Experience in the short-term rental industry or short-term rental regulations.
• Experience managing non-code websites and updating website content.
• Experience working with small, fast-moving teams.
• Ability to coach or advise clients and identify opportunities for process improvement.
• Strong technology skills and ability to support less technical stakeholders.
• Experience creating new processes and improving recurring workflows.
• Comfortable working outside of traditional role boundaries and adapting as organizational needs evolve.

Time Commitment

Approximately 45 hours per month. Part-time. Potential for the role to expand as ESPOA grows.

Work Arrangement

Full-time remote. Candidates must be based in New York. Start date: September 2026.

Application Process

Applicants should not use LinkedIn Easy Apply. Send a resume to hiring@rentresponsibly.org, addressed to the Director of Alliance Operations, along with an explanation of why your experience, skills, and qualities make you a strong fit. Applicants should also provide two references from relevant previous roles.