Executive Director of Operations

About the Role

Manages strategic operational and financial performance of service lines. Directly supervises the operational leadership in each of the service lines. Leads teams to improve existing systems and develop new clinic systems to enhance patient experience, team engagement, and fiscal performance.

Responsibilities

• Manages strategic operational and financial performance of service lines.
• Directly supervises the operational leadership in each of the service lines.
• Leads teams to improve existing systems and develop new clinic systems to enhance patient experience, team engagement, and fiscal performance.
• Develops systems and processes to ensure brand standards and operational excellence are consistent across all regions and service lines.
• Strategically identifies and evaluates new revenue streams for the service line, providing research, business plans, pro formas, request for proposals, reports, observations, and recommendations.
• Develops capital, expense, and revenue budgets as well as routine and new center expenditures.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Demonstrated effectiveness as a senior leader with a strong track record of performance improvement, leadership, training, and coaching. [Required]
• Comprehensive knowledge and experience in practice acquisition, physician recruitment/retention, medical practice operations, and an understanding of facility operations and change management. [Required]
• Proven success in communication, negotiation, dialogue, and the ability to articulate complex information in understandable terms to all levels of staff. [Required]
• Experience in medical practice financial administration, revenue cycle management, financial analysis, strategic planning, and problem-solving skills. [Required]
• Thorough understanding of legal issues related to medical practices, compensation management, employment law, fraud/abuse rules, and appropriate implementation of applicable regulatory standards, rules, and guidelines. [Required]
• Proficiency in establishing and maintaining effective working relationships with medical and administrative staff, patients, the public, and all stakeholders. [Required]
• Skilled in planning, organizing, prioritizing work, delegating, achieving goals and objectives, and developing and maintaining strong provider relationships. [Required]
• Excellent oral, written, and interpersonal communication skills, with proficiency in Microsoft Office Outlook, Word, Excel, Publisher, PowerPoint, and effective computer skills. [Required]
• Ability to build and maintain effective and productive teams, manage change, solve practical problems, and interpret a variety of instructions. [Required]
• Demonstrates a broad knowledge of healthcare administration, healthcare industry, acute-care hospital operations, finance, management, and strategic health service market research/analytics. [Required]
• Professional decision-making, proposing recommendations on organizational culture development, executive-level presentation skills, and the ability to positively influence others. [Required]
• Considerable knowledge of management principles, supervision, planning, budgeting, healthcare finance, personnel, and the ability to organize, delegate, and establish meaningful goals. [Required]
• Detail-oriented with excellent planning/facilitation skills, the ability to multi-task, work independently, and think strategically to anticipate future consequences and trends. [Required]
• Demonstrates the ability to work well with others using tact and diplomacy, and the capacity to relate to people in a manner that wins confidence and establishes support. [Required]

Education

• Bachelor's [Required]
• Master's [Preferred]
• Field of Study: In healthcare or science-related field

Work Experience

• 6+ years of related experience [Required]
• Experience leading multiple hospital departments, clinical ancillary or support department(s) [Preferred]

An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree:

• Bachelor's degree AND 6+ years of related experience OR
• Associate degree AND 8+ years of related experience OR
• High School Diploma AND 10+ years of related experience

Licenses and Certifications

• Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay

$120,972.80 - $224,993.60

Schedule

Full time, Day (United States of America)

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits