Executive Director of Residential Care & Recovery Services

About the role

The Executive Director of Residential Care & Recovery Services oversees assigned residential programs, homes, service lines, and operational teams. This is a Baltimore-based position requiring regular travel between residential sites, offices, meetings, inspections, and other operational locations.

Key Responsibilities

• Oversee daily operations across assigned residential programs, homes, and service lines.
• Provide direction and support to program directors, managers, house managers, supervisors, and facility leaders to ensure residential operations remain safe, organized, and compliant.
• Monitor staffing coverage, schedules, supervision, occupancy, census, admissions, discharges, referrals, resident transitions, and program workflows.
• Support program stabilization, restructuring, launching, certification, and expansion efforts as needed.
• Review documentation, resident records, house logs, incident reports, training completion, credentials, and inspection readiness.
• Support audits, inspections, licensing reviews, certification preparation, compliance follow-up, and corrective action planning when operational concerns are identified.
• Cook up coordination with clinical, compliance, finance, property management, maintenance, safety, and administrative teams to address facility needs, maintenance concerns, safety issues, emergency staffing coverage, crisis response, and urgent residential operational matters.
• Provide regular updates to the Chief Operating Officer regarding staffing, safety, compliance, occupancy, facility needs, resident care concerns, and overall program performance.

Qualifications

• A master’s degree is required in Healthcare Administration, Human Services Administration, Social Work, Counseling, Psychology, Public Health, Business Administration, Nonprofit Management, Behavioral Health Administration, Nursing Administration, Rehabilitation Counseling, or a closely related field.
• A valid driver’s license is required.
• A minimum of 5 years of progressive experience in residential care, healthcare, behavioral health, recovery services, assisted living, DDA, senior services, or human services operations is strongly preferred.
• A minimum of 3 years of supervisory, management, or program leadership experience is strongly preferred.
• Experience managing residential programs, multi-site operations, staffing, compliance, audits, inspections, documentation, and service delivery is preferred.
• Applicable residential care, behavioral health, assisted living, DDA, healthcare, or administrative licensure must be maintained in good standing if required for assigned responsibilities.
• Candidates must be able to pass background and reference checks.

Competencies and Skills

• Strong leadership skills and the ability to oversee multiple residential programs, teams, and locations.
• Knowledge of residential care operations, recovery services, assisted living, DDA services, regulated service environments, staffing coverage, resident supervision, compliance readiness, documentation, and inspection standards.
• The ability to identify operational issues, implement corrective action plans, manage census and occupancy, support admissions and discharges, and communicate effectively with staff, residents, families, vendors, regulators, and executive leadership.
• Strong organization, problem-solving, decision-making, follow-through, confidentiality, and professional judgment are required.

What We Offer

• This is a full-time opportunity based in Baltimore, MD.
• The role offers competitive hourly compensation, eligibility for standard W-2 employee benefits, use of a company vehicle for required travel, and the opportunity to provide leadership across residential care and recovery service programs.