Director of Residential Housing Services

About Campus Living

As a member of Campus Living, you will join service professionals, all driven by one shared set of values designed to help ensure students’ well-being, create a safe and supportive environment, and promote student success. In Campus Living, growth is a shared passion. We aim for excellence by expanding the boundaries of culture and practice. We pursue our goals tenaciously while stewarding the student experience in building and managing supporting communities. We encourage discovery and celebrate success. Our team recognizes the advantages diverse perspectives and backgrounds bring to the workplace. We are particularly interested in candidates who share this value and will work to achieve the university’s goals of inclusive excellence.

About Student Life

Student Life is dedicated to creating a student-centered environment that fosters engagement, well-being, and success. Guided by four strategic priorities—student engagement, health and wellness, personalized support, and advancing diversity, equity, inclusion, and justice—we provide transformative experiences that empower students to grow, lead, and thrive. As a member of Student Life, you’ll join a team of passionate professionals united by shared values and a commitment to student success. We think big, act boldly, and pursue excellence with purpose. Together, we build inclusive communities, champion discovery, and celebrate the achievements that shape the UB experience.

Responsibilities

• Provide strategic leadership and administrative oversight for Housing Services, ensuring effective operations and high-quality customer service.
• Provide vision, design and implementation of occupancy management processes that ensure fiscal targets are met.
• Partner with Enrollment Management and Marketing & Communications to position on-campus housing as a strategic recruitment and retention tool, using targeted campaigns and data-informed messaging to support full occupancy.
• Ensure congruence and timeliness of website, print, social media, front desk operations and in person communications to parents, current students, incoming students, and faculty/staff.
• Responsible for direct and indirect management of the Housing Services team.