Director of Residential Services

About the role

The Director of Residential Services will oversee Residential Services for adults with intellectual and developmental disabilities. Our residential programs create safe, supportive living environments where individuals receive personalized care and assistance tailored to their unique needs.

Responsibilities

• Recruit, hire, train, supervise, and evaluate staff for residential services.
• Oversee and implement operational systems for residential services, including recruitment, hiring, training, human resources, quality assurance, nursing, clinical, and administrative/fiscal functions.
• Provide after-hours on-call support for services.
• Develop systems that ensure best practices, data-informed efforts, and continuous quality improvement of services, including compliance with DDS licensing, certification, and accreditation systems.
• Participate in the JRI Developing Abilities Administrative Team (Ad Team), Risk Management activities, and Safety Committee activities.
• Oversee systems for managing all facilities and fleet, including planning routine repairs, vehicle maintenance, furnishings, and project management.
• Oversee and monitor the use of contracted services and temporary staff.
• Organize resources, implement systems, and oversee ongoing activities to ensure the appropriate delivery of all services and quality care in safe and healthful environments through the availability of adequate staffing, clinical, administrative, and technical resources, as well as other supports.
• Ensure sufficient staffing resources, support, and backup are available for each program and maintain effective communication during emergencies or unusual events involving programs.
• Implement systems for trauma-informed, strength-based positive behavior support practices that align with program guidelines and regulatory standards.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in human service or related field required.
• Minimum of one year of experience working with individuals with developmental disabilities.
• Master's degree in human services, public policy, or related field can be substituted for two years of management experience.
• Two years of experience in human service management.
• Two years of experience working with multiple entities to optimize operating programs and ensure regulatory compliance.

Skills

• Ability to communicate effectively.
• Ability to organize and prioritize work.
• Ability to lead people and projects.
• Ability to develop and maintain productive, positive relationships.
• MAP, First Aid, CPR certification and certification in non-violent crisis intervention and prevention techniques.

Benefits

• $2,000 bilingual bonus to new hires who speak a second language fluently, other than English.
• Reimbursement for professional license registration costs and annual fees.
• Affordable Blue Cross medical and Delta Dental benefits.
• Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities.
• Wellness benefits including access to employee engagement groups, self-care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full time employees in your first year.

Pay

The pay range for this position is $70,000 to $80,000 per year. The actual compensation an employee is offered may vary based on several factors such as experience, education, licensure, certifications and qualifications.

Schedule

This is a full-time, in-person role that requires travel. In this role, you will commute between programs located west of Boston and in MetroWest Massachusetts. The main office is located in Framingham, MA.