Director of Residential Services

Essential Duties and Responsibilities

• Provides oversight and consultation for the administration and supervision of residential programs, services, and facilities.
• Recruits, selects, orients, trains, and supervises Program Directors, Campus Life Director, and Clinical Director; appraises performance, disciplines, addresses complaints and resolves problems.
• Provides risk management training for all new employees at all residential programs. Manages, participates and instructs as necessary on various topics required by the FSYR and its contractual and monitoring agencies. Provides additional training for staff when needed.
• Affords assistance to the Vice President Program and program staff to ensure that all licensing, accreditation, contracts, rate agreements, Medicaid applications, and other standards for programs and services are met.
• When needed, facilitates relationships between programs and services and with the Main.
• In conjunction with the Vice President Program, assists program staff in the development of any new programs/services or to make any major changes or modifications to existing programs/services.
• In conjunction with program staff maintains relationships with District/Regional DCF, DJJ, Medicaid or other agencies.
• Collaborates with the Quality Improvement Director in developing policies, procedures, directives, manuals and training programs.
• Provides oversight and coaching towards budget, expenditures, and revenue generating activities to ensure that resources are maximized and that all programs are fiscally accountable.
• Ensures that responsible employees are monitoring all required clinical and non-clinical documentation and case records to ensure timely and up-to-date completion.
• Enthusiastically supports and works with Donor Relations staff of the agency to ensure that donors, Sheriffs, volunteers and other stakeholders are cared for and serviced in a timely and high-quality fashion, and makes visitors feel welcome and comfortable.
• Troubleshoots problem areas and carries out any special projects which may be assigned by the Executive Vice President.
• Facilitates relationships with consulting psychiatrists and ensures sound customer service.

Education and Experience Requirements

• A Master’s degree in the human services field from an accredited college or university is required.
• A minimum of seven years’ experience in a social service setting with at least five years in an administrative or supervisory capacity is required.
• Experience in administering multi-service, multi-site agencies with a residential component will be given preference.

Required Knowledge, Skills and Abilities

• To perform this job successfully, an individual must be able to perform each area of responsibility satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required.
• Must have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and complex governmental regulations; ability to write reports, proposals, policy, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups.
• Must have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and complex governmental regulations; ability to write reports, proposals, policy, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups.
• Must have the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals, and the ability to compute rate, ratio, and percentage as well as other basic statistical computations.
• Must be well organized, attentive to details, and task oriented.

Benefits

• 401(k) Plan with up to 4% company match
• Annual Leave and Sick Leave
• Holidays
• Company Paid Long Term Disability
• Company Paid Life Insurance
• Medical, Dental, and Vision Insurance
• Employee Assistance Program
• Health Savings Account, Supplemental Life Insurance, Short Term Disability and Aflac Products Available