Executive Director of Operations - EC

About the role

The Executive Director of Operations is a member of the Executive Committee, responsible for delivering the operational strategy that meets or exceeds guest needs, creates associate engagement, and delivers on growing revenues and maximizing financial performance of the property.

Responsibilities

• Oversee day-to-day operational performance across multiple departments, ensuring consistency in execution, service, and compliance with brand standards.
• Drive financial performance including P&L management, budgeting, and cost control initiatives.
• Negotiate contracts, partnerships, and vendor agreements to optimize operational costs and value.
• Champions change and manage property projects or initiatives from inception through completion, ensuring timely delivery within budget.
• Direct and motivate a team while personally providing high quality service based on requirements and standards.
• Ensures a positive associate experience, setting clear goals and expectations and ensures policies are administered fairly and consistently, rectifying any deficiencies with respective associates.
• Support selecting and developing high performing talent, to meet the business needs of the operation and build a strong leadership pipeline.
• Oversee operational matters as they relate to federal, state and local employment, business and civil rights laws.
• Foster a culture of continuous improvement, innovation, and leadership development within the property.

Requirements

You are passionate about overseeing hotel operations and guest experience
You are a pro-active business partner
You are open to learning, developing, and growing both yourself, personally, and helping others do the same
You are trustworthy and have integrity
Must Have: Bachelor’s Degree
Preferred: 8-10 years’ progressive experience in leadership in an ultra-luxury level operation.

Qualifications

Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Requires good communication skills, both verbal and written.
Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service, and taking disciplinary action when necessary.
Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer.
Must possess moderate computer skills.
Budgetary analysis capabilities required.

Skills

Strong leadership and strategic planning skills
Excellent communication and interpersonal skills
Proven ability to manage budgets and resources effectively
Experience in managing cross-functional teams
Ability to work independently and as part of a team
Strong problem-solving and decision-making abilities
Ability to handle multiple priorities and deadlines
Experience in managing change and implementing new initiatives

Benefits

Healthcare benefits
Health Savings Account and Flexible Spending Accounts
401[k] retirement plan with company matching, fully vested, and loan option
DailyPay Opportunities
Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
Fertility & Family Forming Assistance
Parental leave pay differential
Pet Insurance
Hotel discounts
Free meals
Fitness & wellness discounts
LinkedIn Learning membership
Hearts of (insert brand)/Hearts of Pendry community engagement
Associate events throughout the year

Pay

The pay scale for the Executive Director, Operations - EC, is from $180,000.00 to $200,000.00.

Schedule

Not specified