Executive Director Memory Care

Responsibilities

• Leader responsible for the community’s daily operations, associate relations, resident and resident family engagement and connection, financial performance, and regulatory compliance.
• Creates and executes the business plan and develops the team to become a preferred senior living community in the market, while growing revenue and profitability in partnership with the district team.
• Works with sales to drive sales results.
• Creates an inclusive community culture that provides high quality resident experiences and care and engages residents, families, and associates.
• Is responsible for all operations within the community, interacting with staff and residents, prospects, or their family members or representatives, as necessary; builds and maintains strong working relationships with management team.
• Develops and implements business plan to become a preferred senior living community in the local market and creates, analyzes, and executes annual operating and capital budgets; reviews and manages community performance against goals; sets plans to improve or maintain performance to Company service and financial standards.
• Serves as a hands-on leader who supervises, directs, and motivates community staff; provides assistance as needed.
• Encourages teamwork and collaboration and cultivates an inclusive community culture.
• Ensures community maintains appropriate staffing levels to meet the needs of residents and in accordance with applicable legal requirements.
• Attracts, develops, engages, and retains associates in accordance with Company policies.
• Reviews promotions, development plans, disciplinary actions, and termination decisions ensuring consistency in the selection and retention of quality associates.
• Analyzes trends in recruiting, turnover, and retention to continually improve community performance.
• Builds high degree of resident satisfaction and retention.
• Is responsible for maintaining positive resident relations and is accessible and approachable to residents and their families.
• Is proactive in solving problems and resolving issues with support from district leaders.
• Leads efforts to leverage satisfied residents and families to grow community occupancy.
• Pairs with the Resident Council as necessary.
• Administers resident satisfaction and other surveys and works with district team to create plan to address opportunities for improvement in resident satisfaction, experience, and engagement.
• For assisted living or memory care communities, creates collaborative relationship with community clinical leader to ensure community’s care and services are appropriate to meet the needs of residents.
• Oversees resident services including the admission process, healthcare management, and maintenance of resident documentation to ensure high quality services and compliance with Company policy and applicable legal requirements.
• Assists in developing and conducting service plan reviews, consistent with applicable legal requirements, with appropriate clinical care team members and resident families to maintain the personal dignity of residents.
• Demonstrates a high degree of financial acumen as it relates to community operations; works to meet or exceed budgeted revenue and profitability; and proactively creates plans to overcome unanticipated expenses or revenue shortfalls.
• Continually explores means of revenue enhancement and expense reduction, while meeting the needs of residents and adhering to Company policies and applicable regulations.
• Drives sales and marketing efforts in collaboration with community sales leader to meet or exceed occupancy or revenue targets by developing new business, generating leads, and building strategic relationships.
• Engages with prospects who tour the community.
• Identifies trends and implements approved sales and marketing activities and strategies to maximize revenue (RevPAR).
• Identifies and builds positive relationships with local influencers and professionals to raise community profile.
• Becomes active in social and civic affairs of the local community that align with the Company’s mission.
• Represents the community and the Company to governmental agencies (as appropriate), professional organizations, community groups, and other appropriate agencies and groups.
• Safeguards buildings, grounds, and property through the oversight of preventative maintenance systems and programs and frequent inspections that meet Company standards of excellence.
• Enforces current Company policies and procedures.
• Maintains applicable licenses in accordance with Company, Federal, State, and local requirements.

Qualifications

• High school diploma or GED required.
• Bachelor’s Degree preferred.
• Minimum of two years in operational leadership experience required. Additional years of experience can be substituted for the education requirement on a year-for-year basis.
• Must have a valid administrator license in states where required.
• Must have a valid driver’s license and access to a private vehicle for business use.