Memory Care Director

About the role

Pines of Newmarket is a Montessori-Inspired Memory Care Community supporting individuals with Alzheimer's and other forms of dementia. We're seeking a compassionate Memory Care Director to provide respectful, personalized care that promotes dignity and independence through meaningful, hands-on engagement.

Responsibilities

• Resident Services:
  • Develops and implements the highest standards for Garden House services provided to residents
  • Works directly with the residents to evaluate needs and services
  • Conducts and/or assists with electronic evaluation of incoming residents, and periodic re-evaluation of residents, to ensure services rendered are documented and charged for according to Merrill Gardens' policies
  • Implements services during new resident move-in and helps residents with orientation to the community and with their overall adjustment to the community
  • Provides direct care to residents as necessary according to their identified service needs
  • Evaluates, communicates, and documents resident status on electronic care system
  • Observes and reports any significant changes in resident behavior and health to the General Manager, physician, and family per state regulations
  • Conducts regular meetings with residents and their families to ensure needs are being met
  • Communicates with resident family members, physicians, and pharmacists regarding residents and services provided
  • Ensures all resident rights and responsibilities are protected and enforced; recognizes and assists in the prevention of elder abuse, neglect, and exploitation and reports to the appropriate sources per state regulations
  • Ensures compliance of all state rules and regulations of assisted living
• Managing People:
  • Provides Team Members with coaching, feedback, and developmental opportunities and builds effective teams
  • Challenges and inspires Team Members to achieve results
  • Mentors Team Members as needed to assist in their development and growth
  • Evaluates Team Members' skills and competencies and ensures the completion of performance reviews
  • Sets clear expectations and holds Team Members accountable for performance
  • Oversees training and development of Team Members directly and indirectly; ensures training and certification of all Garden House staff is completed as required by Merrill Gardens and state regulations
  • Determines adequate staffing levels, identifies and recruits top talent, and prepares staffing schedules
  • Provides coaching, direction, and leadership support to Team Members to achieve employee engagement and customer delight
• Administration:
  • Ensures all practices in the Garden House meet or exceed Merrill Gardens and state requirements
  • Coordinates with General Manager for financial stability of Garden House department from both census development and expense control; adheres to budgetary guidelines
  • Provides General Manager with weekly status reports on all Garden House residents
  • Maintains all resident records and department documentation
  • Audits Garden House services for regulatory compliance
  • Provides required and requested management reports to leadership

Qualifications

• Education/Certification:
  • Current LPN/LVN or RN licensure as specified by state agency preferred
  • College Degree or equivalent preferred
  • First Aid/CPR certification (or must be able to obtain within 30 days of hire) where required by state
  • Completion of Dementia training as required by state regulations
• Experience:
  • 3-years related experience, training, or equivalent combination of education and experience
  • Experience in assisted living, geriatric nursing, or gerontology and dementia care
  • Experience in medication administration and hands-on personal care preferred
  • Demonstrated ability to operate and maintain department budget within guidelines
  • Experience in operating an electronic care system
• Physical Requirements:
  • This role involves frequent standing, walking, lifting (up to 75 lbs), and assisting with resident care
  • Regular bending, reaching, and physical movement are required throughout the workday
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Benefits

Full-time employees receive:

• Highly competitive pay and comprehensive benefits (medical, dental, vision, flexible spending accounts, life insurance)
• Company-paid Employee Assistance Program (EAP)
• Paid time off - 7 holidays, and 11 vacation days
• Free daily meal every shift
• 401(k) with company match and immediate vesting
• Tuition reimbursement for career growth
• Company-paid short & long-term disability insurance
• Pet insurance and team member discounts
• Advance Pay benefit - access wages before payday
• A stable, growing company with opportunities for advancement

Part-time employees receive:

• Free daily meal every shift
• 401(k) with company match and immediate vesting
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement for career growth
• Pet insurance and team member discounts
• Advance Pay benefit - access wages before payday
• A stable, growing company with opportunities for advancement