Executive Director Card Product Service Platform

Job Responsibilities

Develop and own a robust, forward-looking strategy and roadmap for the Card Product as a Service program, aligning with business objectives and partner needs.

Establish frameworks to evaluate, prioritize, and sequence new capabilities based on partner feedback, market trends, and business impact.

Oversee the design and delivery of scalable APIs and integration solutions, ensuring ease of adoption and superior customer experiences for our partners.

A forward-thinking passion for emerging technologies, with a demonstrated ability to champion and leverage generative AI tools and solutions to modernize the product lifecycle and deliver with quality and speed.

Build strong relationships with external partners, understanding their requirements and championing their success through tailored solutions.

Work closely with Product, Technology, Operations, and Compliance teams to deliver high-quality, secure, and compliant features.

Define and track key performance indicators to measure adoption, partner satisfaction, and business outcomes.

Stay ahead of industry trends, fostering a culture of innovation and continuous improvement within the team.

Required Qualifications, Capabilities And Skills

Demonstrated success owning customer and partner product domains — ideally in consumer financial services, fintech, and/or a platform business with multi-sided customer relationships.

10+ years of product management experience, with at least 5 years leading and developing a team of PMs.

Strong understanding of API design, integration patterns, and digital platform architecture.

Ability to develop and communicate a compelling product strategy, balancing short-term wins with long-term growth.

Demonstrated success in delivering complex products or platforms on time and within scope.

Experience operating in large, matrixed organizations with complex cross-functional delivery models.

Exceptional communication and relationship-building skills with both internal teams and external partners.

Data-driven approach to decision-making, with experience in prioritizing features and capabilities for maximum impact.

You can translate complex product and data strategies into clear narratives for leadership audiences.

Inspirational leader who can motivate teams, drive alignment, and champion change across the organization.