Card Services Product Strategist

About the role

This position is currently hybrid-eligible, with the expectation of three days pre-assigned on-site attendance. We require California residency and living within a 50-mile commute of our headquarters in Santa Ana.

Responsibilities

• Evolve our card portfolio strategy
• Development and optimization of credit and debit card programs (features, pricing, benefits)
• Anticipate payments trends and bring innovative solutions to market quickly
• Use data to uncover insights, drive performance, and improve interchange and portfolio growth
• Leverage new tools and technology, including AI, to elevate results
• Drive enterprise impact
• Collaborate across teams to support growth in lending, business banking, and beyond
• Improve servicing models and empower teams with tools and insights
• Influence with insight
• Stay ahead of industry trends and member expectations
• Use storytelling and data to influence leadership and shape strategy
• Ensure operational excellence
• Streamline processes, improve efficiency, and maintain regulatory compliance
• Produce initiatives that enhance performance, profitability, and member satisfaction

Requirements

• Proactive, accountable, and self-driven
• Analytical and structured, with a bias for action
• Curious and forward-thinking about payments and fintech
• Strong communicator who simplifies complex ideas
• Tech-savvy and comfortable using AI tools
• Motivated to build something meaningful and lasting

Qualifications

• Bachelor’s degree or equivalent experience
• 5+ years in card services, payments, or product development (financial services preferred)
• Proven success driving product growth and innovation
• Strong data analysis and performance optimization skills
• Advanced PowerPoint and executive presentation abilities
• Experience working cross-functionally to implement solutions

Skills

• Self-directed and analytical
• Forward-thinking about payments and fintech
• Effective communicator
• Tech-savvy and comfortable with AI tools
• Collaborative and team-oriented

Benefits

• Comprehensive benefits package including Anthem, Delta Dental, and VSP
• Life insurance at no cost
• 401(k) plan with an employer match up to 6%
• 13 days of vacation and seven (7) sick days annually
• Paid holidays
• Annual merit increases
• Discretionary and referral bonuses
• Up to $1,000 per year in educational grants

Pay

• The anticipated range for this role is $95k - $118k annually

Schedule

• Hybrid-eligible, with the expectation of three days pre-assigned on-site attendance

Orange County's Federal Credit Union is an Equal Opportunity Employer