Executive Director Card Product Service Platform

Job Responsibilities

• Develop and own a robust, forward-looking strategy and roadmap for the Card Product as a Service program, aligning with business objectives and partner needs.
• Establish frameworks to evaluate, prioritize, and sequence new capabilities based on partner feedback, market trends, and business impact.
• Oversee the design and delivery of scalable APIs and integration solutions, ensuring ease of adoption and superior customer experiences for our partners.
• Forward-thinking passion for emerging technologies, with a demonstrated ability to champion and leverage generative AI tools and solutions to modernize the product lifecycle and deliver with quality and speed.
• Build strong relationships with external partners, understanding their requirements and championing their success through tailored solutions.
• Work closely with Product, Technology, Operations, and Compliance teams to deliver high-quality, secure, and compliant features.
• Define and track key performance indicators to measure adoption, partner satisfaction, and business outcomes.
• Stay ahead of industry trends, fostering a culture of innovation and continuous improvement within the team.

Required Qualifications, Capabilities And Skills

• Demonstrated success owning customer and partner product domains â ideally in consumer financial services, fintech, and/or a platform business with multi-sided customer relationships.
• 10+ years of product management experience, with at least 5 years leading and developing a team of PMs.
• Strong understanding of API design, integration patterns, and digital platform architecture.
• Ability to develop and communicate a compelling product strategy, balancing short-term wins with long-term growth.
• Demonstrated success in delivering complex products or platforms on time and within scope.
• Experience operating in large, matrixed organizations with complex cross-functional delivery models.
• Exceptional communication and relationship-building skills with both internal teams and external partners.
• Data-driven approach to decision-making, with experience in prioritizing features and capabilities for maximum impact.
• You can translate complex product and data strategies into clear narratives for leadership audiences.
• Inspirational leader who can motivate teams, drive alignment, and champion change across the organization.

About Us

JPMorgan Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.