Executive Assistant, Operations & Projects (C Suite)

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives—ones that jumpstart housing, education, civic engagement, and neighborhood prosperity.

About the role

The Executive Assistant, Operations & Projects provides strategic, operational, and administrative support to senior leadership while independently managing cross-functional projects and initiatives. This role goes beyond traditional EA responsibilities and requires strong project management capabilities, business acumen, and hands-on experience leveraging AI tools to improve efficiency, decision-making, and execution. The ideal candidate is highly organized, proactive, discreet, and comfortable operating in a fast-paced, evolving environment while acting as a trusted partner to leadership.

Responsibilities

• Executive Support
  • Serves as a trusted partner to the executive(s), managing complex calendars, meetings, travel, and communications
  • Prepares agendas, presentations, briefing materials, reports, and executive-level correspondence
  • Anticipates executive needs and proactively resolves issues before they arise
  • Acts as a liaison between the executive and internal/external stakeholders
  • Handles sensitive and confidential information with discretion and sound judgment
• Project & Program Management
  • Leads and manages cross-functional projects from intake through completion, including timelines, milestones, risks, and deliverables
  • Coordinates with internal and external partners to ensure alignment and execution
  • Tracks progress, dependencies, and action items; follows up to ensure accountability
  • Develops project plans, dashboards, and status updates for leadership
  • Supports change management and process improvement initiatives
• AI & Process Enablement
  • Leverages AI tools (e.g., ChatGPT, Copilot, EliseAI, workflow automation tools) to improve productivity, documentation, analysis, and decision support
  • Uses AI to draft communications, summarize meetings, create presentations, analyze data, and streamline recurring processes
  • Identifies opportunities to automate workflows, reduce manual work, and improve operational efficiency
  • Partners with leaders to pilot and scale AI-enabled solutions across administrative and business processes
  • Maintains awareness of emerging AI tools and best practices relevant to executive support and project management
• Operational & Business Support
  • Creates and maintains systems for tracking priorities, decisions, and follow-ups
  • Supports budgeting, forecasting, and vendor coordination as needed
  • Assists with planning offsites, leadership meetings, and strategic initiatives
  • Ensures deadlines are met and commitments are fulfilled

Requirements

• Required Experience:
  • 5+ years of experience as an Executive Assistant, Project Manager, Chief of Staff–type role
  • Experience supporting C-suite or senior executives
  • Familiarity with project management methodologies and tools (e.g., Asana, Monday.com, Smartsheet, Jira, or similar)
  • Experience with workflow automation, data analysis, or AI-assisted reporting
• Required Education/Training:
  • Bachelor’s degree in Business Administration, Communications, Project Management, or related field
• Required Skills and Abilities:
  • Demonstrated experience managing projects with multiple stakeholders and competing priorities
  • Hands-on experience using AI tools in a professional setting to enhance efficiency and outcomes
  • Strong organizational, analytical, and problem-solving skills
  • Excellent written and verbal communication skills
  • High level of professionalism, discretion, and judgment

Pay

Salary range: $105,000.00–$120,000.00 annually. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, and prescription coverage
• Generous paid time off
• 401(k) plan with company match
• Michaels Employee Scholarship Program for children of employees
• Professional development opportunities
• Team-oriented and inclusive company culture