eWIC Receptionist/Intake Clerk

Main Function

The main function of the Receptionist/Intake Clerk is to greet and assist all visitors/callers to the ONWP office building, receive/process participant intake documents, and schedule appointments. In addition, you will maintain the ONWP lobby area and assist with clerical needs.

Specific Responsibilities

• Maintains strict confidentiality in all aspects of the program in compliance with both ONWP policy/procedures, the Privacy Act and HIPPA laws.
• Assists all visitors who enter the ONWP office efficiently and appropriately.
• Answers all incoming calls; directs callers to the proper extensions and/or takes ONWP staff messages, accordingly.
• Sets appointments and maintains the ONWP office schedule/calendar.
• Receives participant documents and files demographic data in compliance with the guidelines set forth by ONWP policy and procedure.
• Will become familiar with utilizing the NATIONS MIS and providing MIS reports.
• Makes participant referrals to Certifier (CPA) and Breastfeeding Peer Counselor (BFPC) as appropriate.
• Affords assistance to ONWP staff with clerical work, mailing, and filing as needed.
• Responsible for checking program mailbox and delivering outgoing program mail before noon daily.
• Responsible for keeping the lobby and front office area clean, sanitary, organized.
• Follows the ONWP Housekeeping policy and procedure.
• Will become familiar with and follow established guidelines in accordance with both federal USDA-FNS rules and regulations, and ONWP policy and procedure.
• Will complete appropriate training as assigned at the Program, Tribal, and Federal levels.
• Will maintain positive, professional communication with all program participants, vendors, Federal, Regional and State representatives, and the public at large.
• Will perform other job-related duties as assigned.

Knowledge, Abilities, And/or Skills Required

• Good customer service skills are critical.
• Must have excellent interpersonal skills and be able to work well with all program participants, other ONWP staff, the NATIONS consortium, Tribal programs, other WIC agencies, vendors/store staff, Federal, Regional and State representatives and the public at large for the benefit of the program.
• Must be computer literate with a strong working knowledge of Excel, Word, Adobe, Publisher and PowerPoint; and become familiar with the NATIONS MIS (the computer system used by the ONWP) and Microix.
• Must be a self-starter and be able to work independently when needed.
• Must have general knowledge of the Privacy Act and HIPPA laws and how they apply to the program.
• Must have own transportation, valid driver's license, and maintain liability insurance.

Qualification Requirements

• Minimum education requirement of high school diploma or GED.
• Prefer 1 year office technology experience.
• Must have own transportation, valid driver's license, and maintain liability insurance.