EverHealth - RCM Lead Service Manager

Responsibilities

• Manage a smaller portfolio of assigned clinics, maintaining full accountability for client relationship, performance, and satisfaction.
• Lead client meetings focused on KPIs, financial performance, trends, and action plans.
• Identify risks early and implement corrective strategies to improve outcomes.
• Serve as an escalation point for complex client issues when needed.
• Support a team of RCM Service Managers by providing guidance, coaching, and day-to-day direction.
• Aid SMs in identifying at-risk clinics through KPI trends, AR performance, and operational indicators.
• Join SM client calls as needed to provide additional support, expertise, or escalation management.
• Reinforce best practices in client communication, KPI management, and revenue cycle strategy.
• Act as a resource for complex scenarios, helping SMs navigate challenges and drive resolution.
• Partner with SMs to proactively monitor clinic health across key performance metrics, including: AR Aging (with emphasis on >90/120 days), Denial trends, Clean claim rate, Collection performance, Claim backlog and throughput.
• Drive accountability for action plans on at-risk accounts and monitor progress toward resolution.
• Operational Alignment:
• Partner closely with Claims Management and Vendor Management teams to ensure alignment on priorities, workflows, and performance expectations.
• Help facilitate communication between SMs and operational teams to remove blockers and improve execution.
• Promote consistency in processes, workflows, and documentation across the SM organization.
• Support implementation of new operational models, tools, and process improvements.
• Leadership Communication & Reporting:
• Provide regular updates to RCM Director on overall client health, risks, escalations, and team performance.
• Surface trends, themes, and systemic issues impacting client outcomes.
• Absorb and prepare executive-level summaries and reporting as needed.
• Contribute to strategic planning and continuous improvement initiatives within the RCM organization.
• Process Improvement & Enablement:
• Help define, document, and reinforce standard operating procedures (SOPs) and best practices for the SM team.
• Support onboarding and training of new Service Managers.
• Identify gaps in workflows, reporting, or communication and recommend solutions.
• Drive adoption of tools, reporting, and performance frameworks across the team.

Requirements

• Minimum 5+ years of experience in Revenue Cycle Management, healthcare account management, or medical billing operations.
• Proven experience managing client relationships and driving revenue cycle performance.
• Demonstrated ability to mentor, coach, or lead team members (formal or informal leadership).
• Strong understanding of revenue cycle KPIs, payer behavior, and operational workflows.
• Experience working cross-functionally with billing, claims, coding, and vendor teams.
• Strong analytical, problem-solving, and decision-making skills.

Preferred Qualifications

• Experience in an outsourced RCM or multi-client environment.
• Advanced Excel and data analysis skills.
• Experience with Salesforce, Zoom, and Google.
• Strong presentation skills with ability to communicate effectively at both client and executive levels.
• Experience supporting process improvement, SOP development, or operational transformation initiatives.