Events Technology Operations Lead

This role requires an onsite presence in San Francisco, minimally 2 days per week Pay: $60-$66/hour Duration:3½ months with extensions based on performance Must-have skills:Operational experience managing event tech platforms (Splash, Cvent, Bizzabo, or similar) at scaleGovernance/compliance and access-process experienceStrong stakeholder communicationExperience running support models/SLAs for high-volume queuesComfort partnering with technical teams without owning systems/integrationsManaging competing high-stakes priorities independentlyTeachable skills:Email/landing page design principles, localization needs, brand/legal compliance review; data fluency for reporting frameworksOptional skills:Track record building training programs/certification curricula and knowledge systemsTarget Years experience: 3-8+ years About The Role The Events Technology Operations Lead owns the day-to-day operational success of the client's Self-Service Events program on the Splash platform, operating within the strategic direction set by program leadership. Supporting a portfolio of 3,800+ events per year, this role runs the processes, support model, and stakeholder relationships that let marketers and event owners run compliant, high-quality events at scale. You'll operate at the intersection of platform usage, compliance, and stakeholder enablement, managing operational process and stakeholder communication, overseeing day-to-day platform support, and driving event readiness execution across Summits and Innovation Days. Your Impact Operational Process & Platform Support Own the end-to-end support operation for front-end platform usage issues, associated policies, and self-service event processes, managing SLAs and escalation paths day to dayManage the operational process around platform access requests, including email credit policy, CC/BCC invite requests, domain exclusions, and notification setup requests, routing technical configuration to the appropriate teamManage and enforce brand, legal, and compliance standards for event pages, email design, and registration forms, serving as the escalation point for complex design and compliance issuesCoordinate the rollout of event landing page and email template changes in response to marketer requests and global rebranding initiatives, partnering with the technical team that builds and configures themOwn the day-to-day quality oversight of the template library from a usability, localization, and compliance standpoint, flagging issues for technical remediationManage the operational process for localized registration forms across global locales, partnering directly with legal and compliance teams to keep pace with regulatory changes Stakeholder Management & Enablement Act as the day-to-day point of contact for marketer and event owner stakeholders on platform usage, policy, and operational risk, representing Events Technology in cross-functional working sessionsOwn the day-to-day content and quality of the AI Channel Expert's knowledge base, identifying gaps that drive escalations and partnering with technical teams on automation opportunitiesRun and continuously improve the Global Splash Events Program training site, ACT certification curriculum, and process documentation as a scalable enablement systemGuide and provide direction to other team members supporting program operations Event Readiness Execution Run readiness execution for large global events (Summits, Innovation Days) end to end, assessing needs, coordinating stakeholder communication, and managing the project planCoordinate cross-functional logistics and timelines to ensure platform readiness ahead of major global eventsServe as the operational lead on event-day issue triage and resolution for Summits and Innovation Days Required Qualifications Proven experience managing the operational side of event technology platforms (Splash, Cvent, Bizzabo, or similar) at scale, with a track record of owning process and stakeholder management, not just executing individual requests is required3-8 years of relevant experience is required. Tech industry experience is a strong plus. Strong command of governance, compliance, and permission-based access processes in a marketing or event operations context, including direct partnership with legal/compliance stakeholders is needed. Exceptional communication and stakeholder management skills, with the ability to manage expectations and translate platform capabilities and constraints for non-technical marketersExperience running support models and SLAs for high-volume queues, prioritizing time-sensitive requests under pressureComfort partnering with technical and automation teams to identify process improvement opportunities, without owning the underlying systems or integrationsDemonstrated ability to guide others and manage multiple competing, high-stakes priorities independently in a fast-paced environment Preferred Qualifications Strong understanding of email and landing page design principles, localization needs, and brand/legal compliance requirements, with the ability to assess quality and compliance without owning the technical buildStrong data fluency, able to build reporting frameworks that support business reviews and stakeholder communicationsTrack record of building and maintaining scalable training programs, certification curricula, and knowledge systems adopted broadly across an organization By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. 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