Event Technology Lead

About the role

Event Technology Leads (ETL) are aware of what’s new, what’s changing, and are eager to incorporate innovations for an ‘out of this world’ customer experience with our Event360 product and similar products by other vendors such as Rainfocus, Swoogo, Cvent, Bizzabo and other vendor Event Registration platforms. ETL are detail-oriented with the ability to bridge the gap between what our customer require and what these Platforms can deliver to create amazing interactive experiences for all interactions with our technology.

Responsibilities

• Own overall day-to-day relationship with assigned clients for all event technology product technical requirements, which include: Increasing adoption, ensuring retention, and satisfaction.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of event technologies product and its components.
• Willingness to be certified in event management platforms such as Event360, Swoogo, Cvent, etc. based on customer preferred platforms
• Build events in assigned vendor platforms
• Potentially be a lead in knowledge for a specific vendor product and certified in all other vendor products.
• Develop, prepare, and nurture customers for advocacy.
• Work to identify and/or develop upsell opportunities during the sales cycle to transition to operations.
• Work with clients to document requirements for different components, specification signoff and submit changes to the development team.
• Advocate customer needs/issues cross-departmentally.
• Program manage account escalations.
• Participation contributing to team meetings; providing client updates on development and production problems.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Build events in Cvent and assigned vendor platforms
• EEG’s Proprietary Event360 Product and Internal Project work when time allows.
• Internal product development projects as assigned.
• Onsite travel, as needed

Requirements