Event Systems Lead

Full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.

About the role

Responsible for providing hardware and software support services for stadium and training camp event systems to support game day and other events, with priority on point of sale and access control systems. Additionally, responsible for the inventory management and maintenance of related devices, support and maintenance of equipment, and coordinating technical resources to support game day and event programs.

Responsibilities

• Deploy, manage and support point of sale hardware, software and related technologies; experience with Clover a plus
• Set up, test, and support access control systems, working with Ticket Operations and vendor partners where appropriate
• Configure staff credential access points across multiple event types
• Coordinate with Clover, payment processors, integrators, and other third-party vendors to resolve technical issues
• Support implementation of new technology-related projects, integrations and operational initiatives
• Document and maintain up-to-date documentation on the support and maintenance of systems, ensuring that SOPs align with business operations
• Monitor activity on all stadium-related systems for security compliance; report any noncompliant activity
• Assist with deployment, collection, tracking, and replacement of equipment and organization and maintenance of technology storage areas and inventory records
• Troubleshoot hardware, system software, and network architecture such as TCP/IP, DHCP, and VLANs
• Support user needs with respect to point-of-sale or access control applications, interfaces, computer configurations, and remote services
• Coordinate the deployment, configuration, testing, and maintenance of turnstiles, access-control equipment, scanners, readers, and associated systems
• Document all work performed and adhere to Information Technology Policies & Procedures
• Respond to event-day technology issues quickly and professionally to minimize operational disruptions
• Understand and apply PCI-compliant best practices and policies
• Perform comprehensive testing of turnstiles, scanners, readers, networking, and associated systems prior to events

Requirements

• Minimum of a bachelor’s degree in information technology or related field
• At least 5+ years of experience in event support, help desk support, POS, and/or other related systems
• Skilled and experienced with networking, devices, security, and Windows Operating Systems
• Skilled and experienced with Office applications and other industry-standard applications used by the organization
• Knowledgeable in Windows and Android Operating Systems
• Ability to collaborate with internal/external resources to provide optimal technology solutions
• Excellent communication and writing skills

Benefits

• Medical, dental, and vision insurance
• Life insurance (including voluntary coverage for spouses and children)
• Long-term disability insurance
• Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
• Employee gym, subsidized lunch program, and discounts on a variety of products and services
• 401k, paid time off (PTO), and company holidays