Events Solutions Consultant

Position Summary

The Events Solutions Consultant (ESC) reports to a Manager Solutions Consultants and is an in-store sales professional in a Hospitality & Conventions (HC) location. This is a HC customer-focused position responsible for achieving and striving to exceed defined sales targets. The ESC also creates, cultivates and maintains outstanding relationships with hotel/convention center venue staff (especially within the sales and event services departments).

General Duties And Responsibilities

• Represent FedEx Office (FXO) as the on-site sales and support expert for event managers and other key event participants throughout all phases of events
• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, thoughtful research, consistent follow-through and persistence
• Represent FXO by attending key department meetings, site visits, planning meetings and pre-convention meetings in the HCO host facility which may include making presentations on FXO’s product and service offerings to decision makers
• Ensure customer and host property satisfaction throughout the entire sales process (pre-event and post-event activities) as defined by the HCO program
• Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capabilities presentations in host locations, pre-event selling, on-demand support, post-event follow up and sharing information with other ESCs
• Share leads for upcoming convention/events in other venues across FXO network
• Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids
• Maintain the quality and timeliness of all convention/event-related work ordered and produced to ensure customer satisfaction
• Initiate timely contact with future groups via email and phone calls at the time of booking confirmation
• Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls and host property meetings with Manager
• Implements established marketing plans and sales strategies, as assigned
• Maintains accurate customer relationship management (CRM) system data, including daily activities and account updates
• Meet or exceed activity standards as established by the HCO program including supporting multiple HCO locations
• Follow FedEx Office standard operating procedures as well as adhering to Legal, HR, safety and security policies and procedures
• Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies
• All Other Duties As Needed Or Required

Minimum Qualifications And Requirements

• High School Diploma or equivalent education
• 2+ years sales and/or customer service experience required
• Strong working knowledge of Microsoft Office Word, Excel and PowerPoint required
• Demonstrated effective written and verbal communication skills including experience presenting to customer groups
• Prior Experience In The Hospitality Industry, Preferred
• Must present a personal professional image
• Demonstrated presentation skills to external customers
• Proven strong organization and planning skills
• Proven skills and aptitude to excel in a customer-focused and results-driven environment

Essential Functions

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• On a consistent basis, to maintain attention and concentration for extended periods of time
• To read and interpret documents and instructions from customers, vendors, and other team members
• To communicate effectively with customers, vendors, and other team members
• To perform work activities requiring cooperation and instruction
• To function in a fast-paced environment, under substantial pressure
• To work within the appropriate level of independence
• To report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

• Experience in customer/client development, consultation & retention
• Candidate should have experience in hotel events and branding
• Candidate should have a strong working knowledge of Salesforce and Office 365
• They should be able to work independently while forging strong relations with internal partners