Events Solutions Consultant

About the role

The Events Solutions Consultant (ESC) is a customer-focused position responsible for achieving and exceeding defined sales targets. This role involves extensive interaction with customers, hotel/convention center contacts, and print decision makers on local sales calls, over the phone, via email, and face-to-face.

Responsibilities

• Represent FedEx Office (FXO) as the on-site sales and support expert for event managers and other key event participants throughout all phases of events
• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, thoughtful research, consistent follow-through, and persistence
• Attend key department meetings, site visits, planning meetings, and pre-convention meetings in the HCO host facility which may include making presentations on FXO’s product and service offerings to decision makers
• Hold product/service overview presentations with Sales and Event Services teams within the host venue, ensuring each department understands FXO’s products/services and venue employees act as enthusiastic advocates for FXO within their property
• Ensure customer and host property satisfaction throughout the entire sales process (pre-event and post-event activities) as defined by the HCO program
• Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capabilities presentations in host locations, pre-event selling, on-demand support, post-event follow up, and sharing information with other ESCs
• Share leads for upcoming conventions/events in other venues across FXO network
• Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids
• Maintain the quality and timeliness of all convention/event-related work ordered and produced to ensure customer satisfaction
• Initiate timely contact with future groups via email and phone calls at the time of booking confirmation
• Review strategies, activities, and performance to goals weekly with the Supervisor; attend sales calls and host property meetings with Manager
• Implement established marketing plans and sales strategies, as assigned
• Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates
• Meet or exceed activity standards as established by the HCO program including supporting multiple HCO locations
• Follow FedEx Office standard operating procedures as well as adhere to Legal, HR, safety, and security policies and procedures
• Maximize the FedEx value delivered to each and every customer by working cross-functionally within FXO, Services, and the other FedEx Operating companies

Qualifications

• B2B sales experience
• Consultative selling and hospitality experience
• Experience in customer/client development, consultation, and retention
• Background in hotel events and branding
• Strong working knowledge of Salesforce and Office 365
• Demonstrated effective written and verbal communication skills including experience presenting to customer groups
• Prior Experience In The Hospitality Industry, Preferred
• High School Diploma or equivalent education
• 2+ years sales and/or customer service experience required
• Strong working knowledge of Microsoft Office Word, Excel, and PowerPoint required
• Demonstrated effective written and verbal communication skills including experience presenting to customer groups
• Prior Experience In The Hospitality Industry, Preferred

Benefits

Pay: $22.25/hr - $31.15/hr

Additional Details: The desired location for this position would be Aventura, FL. Candidates must live within 50 miles of the campus location. Employees will be required to work at the location several times per week. For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants Have Rights Under Federal Employment Laws: Know Your RightsPay TransparencyFamily and Medical Leave Act (FMLA)Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

Please click below to learn more about the E-Verify program: E-Verify Notice (bilingual)Right to Work Notice (English) / (Spanish)