Events Solutions Consultant

Position Summary

The Events Solutions Consultant (ESC) reports to a Manager Solutions Consultants and is an in-store sales professional in a Hospitality & Conventions (HC) location. This is a HC customer-focused position responsible for achieving and striving to exceed defined sales targets.

General Duties And Responsibilities

• Represent FedEx Office (FXO) as the on-site sales and support expert for event managers and other key event participants throughout all phases of events
• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, thoughtful research, consistent follow-through and persistence
• Represent FXO by attending key department meetings, site visits, planning meetings and pre-convention meetings in the HCO host facility which may include making presentations on FXO’s product and service offerings to decision makers
• Act as FXO’s primary relationship owner for the Sales and Event Services teams within the host venue, hold product/service overview presentations with these and other departments/leaders within the host venue to ensure (1) each department understands FXO’s products/services and (2) venue employees act as enthusiastic advocates for FXO within their property
• Ensure customer and host property satisfaction throughout the entire sales process (pre-event and post-event activities) as defined by the HCO program
• Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capabilities presentations in host locations, pre-event selling, on-demand support, post-event follow up and sharing information with other ESCs
• Share leads for upcoming convention/ events in other venues across FXO network
• Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids
• Monitor the quality and timeliness of all convention/ event-related work ordered and produced to ensure customer satisfaction
• Initiate timely contact with future groups via email and phone calls at the time of booking confirmation
• Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls and host property meetings with Manager
• Implement established marketing plans and sales strategies, as assigned
• Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates
• Meet or exceed activity standards as established by the HCO program including supporting multiple HCO locations
• Follow FedEx Office standard operating procedures as well as adhere to Legal, HR, safety and security policies and procedures
• Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies

Preferred Qualifications

• B2B sales experience
• Consultative selling and hospitality experience
• Experience in customer/client development, consultation, and retention
• Background in hotel events and branding
• Strong working knowledge of Salesforce and Office 365
• Ability to work independently while fostering strong internal relationships

Minimum Qualifications And Requirements

• High School Diploma or equivalent education
• 2+ years sales and/or customer service experience required
• Strong working knowledge of Microsoft Office Word, Excel and PowerPoint required
• Demonstrated effective written and verbal communication skills including experience presenting to customer groups
• Prior Experience In The Hospitality Industry, Preferred
• Must present a personal professional image
• Demonstrated presentation skills to external customers
• Proven strong organization and planning skills
• Proven skills and aptitude to excel in a customer-focused and results-driven environment

Essential Functions

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• On a consistent basis, to maintain attention and concentration for extended periods of time
• To read and interpret documents and instructions from customers, vendors, and other team members
• To communicate effectively with customers, vendors, and other team members
• To perform work activities requiring cooperation and instruction
• To function in a fast-paced environment, under substantial pressure
• To work within the appropriate level of independence
• To report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Additional Details

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants Have Rights Under Federal Employment Laws

Know Your Rights

Pay Transparency

Family and Medical Leave Act (FMLA)

Employee Polygraph Protection Act

E-Verify Program Participant

For details on the E-Verify program, click here.

Right to Work Notice (English) / (Spanish)