Events Solutions Consultant

About the role

The Events Solutions Consultant (ESC) is a customer-focused position responsible for achieving and exceeding sales targets. This role involves extensive interaction with customers, hotel/convention center contacts, and print decision makers on local sales calls, over the phone, via email and face-to-face. The ESC works with minimal supervision and interacts daily with customers, Store Managers, store team members, vendors, and personnel of the HCO host facility.

Responsibilities

• Represent FedEx Office (FXO) as the on-site sales and support expert for event managers and other key event participants throughout all phases of events
• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, thoughtful research, consistent follow-through and persistence
• Attend key department meetings, site visits, planning meetings and pre-convention meetings in the HCO host facility which may include making presentations on FXO’s product and service offerings to decision makers
• Hold product/service overview presentations with Sales and Event Services teams within the host venue, ensuring each department understands FXO’s products/services and acting as enthusiastic advocates for FXO within their property
• Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capabilities presentations in host locations, pre-event selling, on-demand support, post-event follow up and sharing information with other ESCs
• Share leads for upcoming conventions/events in other venues across the FXO network
• Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids
• Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates
• Meet or exceed activity standards as established by the HCO program including supporting multiple HCO locations
• Follow FedEx Office standard operating procedures as well as adhere to Legal, HR, safety and security policies and procedures
• Maximize the FedEx value delivered to each and every customer by working cross-functionally within FXO, Services and the other FedEx Operating companies

Qualifications

• High School Diploma or equivalent education
• 2+ years sales and/or customer service experience required
• Strong working knowledge of Microsoft Office Word, Excel and PowerPoint required
• Demonstrated effective written and verbal communication skills including experience presenting to customer groups
• Prior experience in the hospitality industry, preferred
• Must present a personal professional image
• Demonstrated presentation skills to external customers
• Proven strong organization and planning skills
• Proven skills and aptitude to excel in a customer-focused and results-driven environment