Events Operations Manager (Bowling and Family Entertainment Establishment)

About the role

We’re looking for a Manager to help lead the team at our brand-new family entertainment facility opening soon at North County Mall, Escondido!

Responsibilities

• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Conducts alcohol and age restriction control in accordance with company policies.
• Selects, coaches, and develops effective staff for the Bowling, Karaoke and Events Department.
• Audits refund and/or credits against itemized sales from the previous day, cash drawers and transactions, and tracks special events.
• Ensures that all safety standards such as OSHA are maintained.
• Orders and maintains supply stock.
• Oversees bowling and party preparation - inspect supplies, equipment, and work areas.
• Operates bowling pinsetter system (VECTOR/SYNC) and performs lane maintenance.
• Celebrates special events, such as 'Moonlight Strike game', and enforces compliance with all local, state, federal regulations and company policy for safety and loss prevention.

Requirements

• High School Diploma or GED
• Open availability, especially nights and weekends
• At least 21 years old to handle and serve alcohol

Qualifications

• 3 to 5 years of hospitality management experience, preferably in the bowling / event / retail industries.

Benefits

• 401(k).
• 401(k) matching.
• Dental insurance.
• Employee discount.
• Health insurance.
• Paid time off.
• Vision insurance.