Restaurant Operations and Events Manager

Key Responsibilities

• Operational Support: Assist the General Manager in overseeing daily restaurant operations to ensure efficiency and high standards of service.
• Implement and enforce company policies, procedures, and standards as directed by the General Manager.
• Serve as the primary supervisor for front-of-house bar operations, hosts, and servers, ensuring all standards of RCSH quality and service are achieved.
• Provide ongoing coaching and appropriate progressive discipline to all Team Members, managing appropriate documentation and ensuring each Team Member has clarity around their current level of performance.
• Increase sales in the restaurant by providing the highest levels of uncompromising quality of food, beverage, reception, greeting, seating, and service.
• Conduct first interviews and recommend hires to the General Manager and Chef.
• Provide orientation and training according to all RCSH training systems, standards, and manuals for new hires.
• Construct the weekly work schedule to meet the demands of the business.
• Supervise operations and Team Members to ensure that all cleaning, maintenance, housekeeping, and side work duties are accomplished in line with operations standards.
• Proactively communicate with the General Manager and other members of the management team to share and convey information regarding the restaurant.
• Maintain familiarity with all national, state, and local safety, health, and sanitation standards and ensure all Team Members are following guidelines appropriately.
• Maintain a strong presence on the restaurant floor, engaging with guests to ensure satisfaction.
• Address and resolve customer complaints and concerns in a professional manner.
• Implement strategies to improve guest experience and increase guest loyalty.
• Correctly perform all duties necessary to close the restaurant.

Event Coordination Support

• Support the General Manager in planning, coordinating, and executing events within the restaurant, including private parties, corporate gatherings, and special promotions.
• Collaborate with clients to understand their event needs and ensure their expectations are met.
• Work closely with the kitchen and service staff to deliver seamless event experiences.
• Aid in managing event budgets, timelines, and logistics.
• Utilize the Tripleseat discussion templates and event contract to interact with Private Dining guests via phone and/or email to confirm event details and answer any questions.
• Follow up with guests post-event to ensure satisfaction.
• Communicate all event details to the local Restaurant Management, ensuring 100% clarity of details and expectations.
• Keep records of guest contact information, interactions, and transactions in the reservation system and Tripleseat.
• Generate reports within the event booking management software as requested.
• Aid in the coordination of private dining menu requests.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3-5 years of experience in restaurant management and event coordination.
• Proven ability to manage operations and lead a team effectively.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent interpersonal and communication skills.
• Proficiency in restaurant management software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Familiarity with event booking management software, particularly Tripleseat, is a plus.

Benefits

• Competitive salary, commission, and performance-based bonuses.
• Health, dental, and vision insurance.
• RSP with company match.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• Employee discounts on dining and events.