Events & Hospitality Director

Key Responsibilities

• Create exceptional event experiences that strengthen community, increase engagement, and deliver meaningful value to attendees.
• Infuse Unreasonable Hospitality into every detail, creating memorable experiences that leave a lasting impact.
• Own the entire event lifecycle from planning and promotion through execution and post-event follow-up.
• Manage event budgets, forecasts, and P&Ls, balancing exceptional attendee experiences with strong financial performance and operational efficiency.
• Develop systems, playbooks, and processes that create consistency and scalability across all events.
• Partner with marketing, content, and operations teams to ensure events are aligned, promoted effectively, and executed seamlessly.
• Gather feedback and identify opportunities to continuously improve the attendee experience and event outcomes.
• Anticipate challenges and solve problems proactively so attendees, speakers, and guests experience a seamless event.

Hospitality & Workplace Experience

• Own the hospitality experience for StoryBrand's headquarters and future Music Row building.
• Create spaces that are welcoming, organized, comfortable, and enjoyable for employees, customers, and guests.
• Continuously improve the workplace experience through thoughtful systems, amenities, and hospitality-focused enhancements.
• Ensure office spaces remain stocked, guest-ready, and reflective of our commitment to hospitality.
• Partner with vendors and service providers to maintain a consistently excellent experience throughout our facilities.

Qualifications

• 4+ years of experience in event planning, hospitality, or experience design, preferably in a customer-facing or high-touch environment.
• A proven track record of executing exceptional events, from intimate masterminds to large-scale community gatherings and conferences.
• Strong understanding of event logistics, operations, and high-end customer experience.
• Highly detail-oriented, with the ability to anticipate needs and solve problems before they arise.
• Strong project management skills, with experience juggling multiple events and competing priorities.
• Experience managing event budgets, financial performance, or P&L responsibility.
• Comfortable working occasional evenings and weekends when event schedules require it.
• Excellent communication and interpersonal skills, with a natural ability to make people feel welcome and valued.
• Experience working with vendors, venues, AV teams, and production crews.
• A deep appreciation for hospitality, customer experience, and creating truly special moments.
• Comfort working in a fast-paced, high-stakes environment with last-minute changes and high expectations.

Key Competencies

• Hospitality-Obsessed: Committed to making every attendee feel seen, valued, and well taken care of. Bonus points if you’ve read Unreasonable Hospitality!
• Master of Details: Nothing slips through the cracks—you anticipate every need before it arises.
• Calm Under Pressure: Able to handle last-minute changes and high-profile events with grace and confidence.
• Experience Builder: Always thinking of new ways to elevate events and create magical moments.
• Proactive Problem-Solver: Takes ownership and ensures every event runs smoothly from start to finish.