Director of Event Hospitality

Hospitality Vision, World Building & Brand Storytelling

• Co-create the hospitality vision with the VP of Events & Experiences, bringing your own creative perspective and building collaboratively toward experiences that are bolder and more distinctive than either of you would produce alone.
• Build worlds, not just spaces. Every environment you create should tell the Hagerty brand story with a narrative arc that is intentional, immersive, and unmistakably ours.
• Become a master of luxury aesthetics and event design including furniture, fabric, custom fabrication, floral, and lighting, translating a creative vision into a physical environment that feels inevitable rather than assembled.
• Develop and curate gifting programs that feel personal and considered, chosen specifically for the Hagerty guest rather than pulled from a catalog.
• Know where to source high-end custom fabrication, specialty rental, and unique vendors no one else is using, and bring those discoveries to the portfolio before they become trends.
• Stay deeply connected to what is happening at the highest levels of luxury experiential globally and translate those ideas into the Hagerty context.

Event Execution & Production

• Own end-to-end execution of hospitality programming across all Hagerty events, from initial concept through on-site delivery and post-event wrap, with full accountability for every outcome in between.
• Develop and manage detailed banquet event orders for all food and beverage programming, ensuring every partner is working from a document that leaves nothing open to interpretation.
• Manage the full hospitality production timeline across multiple events simultaneously, keeping every detail on track without losing the creative thread that makes each event distinct.
• Source, negotiate, and manage high-end vendor relationships across all hospitality categories, leveraging strong established vendor resources to move quickly and access the best partners in the market.
• Deliver white-glove execution on-site, maintaining the standard when things get complicated and making real-time decisions without losing composure or quality.

Luxury Guest Experience & Anticipatory Service

• Design and deliver hospitality programs for Hagerty's most discerning guests, creating moments that feel personal, seamless, and entirely specific to the Hagerty world.
• Practice anticipatory service at every level, reading what guests need before they ask and building the programming and environment details that make every person feel genuinely looked after without the effort being visible.
• Work closely with the Manager of Event Operations & Guest Experience to ensure pre-event communications, VIP briefing documents, and logistics are fully aligned with what will be delivered on the ground.
• Develop tiered hospitality programming that serves multiple guest audiences appropriately, with each tier feeling intentional rather than a lesser version of the one above it.
• Ensure every guest touchpoint, from the first piece of wayfinding to the last moment of departure, reflects the same level of craft and intention as the event itself.

Team Leadership & Development

• Mentor an established team of talented hospitality professionals and lead them with a high creative and operational standard, building on the strong foundation already in place.
• Foster a culture where no detail is too small to matter, new ideas are welcomed and challenged in equal measure, and the guest experience is always the first and last consideration.
• Model composure, decisiveness, and high standards on-site and bring your team up to that level through presence and direct coaching rather than instruction from a distance.
• Lead honest post-event evaluations that celebrate what worked and identify what to do differently, creating a culture of continuous improvement that makes every event stronger than the last.
• Develop your team's capacity to run events independently, so the department's quality does not depend entirely on you being in the room.

Budget & Vendor Management

• Own and manage the hospitality budget across all events, building from the ground up, tracking in real time, and surfacing variances early with solutions already in hand.
• Bring strong, established vendor resources to the role from day one and deepen those relationships over time, ensuring Hagerty always has access to the best partners across fabrication, catering, floral, gifting, and specialty services.
• Lead vendor negotiation and hold partners accountable to timeline, quality, and brand standards in a way that strengthens the relationship rather than straining it.
• Know where to invest for maximum guest impact and where to find efficiencies that do not touch the experience.
• Complete post-event financial reconciliations and bring the learning back to the team in a way that makes the next event smarter.

Cross-Functional Leadership & Collaboration

• Show up as a genuine peer and thought partner across all three event pillars. The best ideas for any event should be able to come from you regardless of which pillar they touch.
• Work closely with the Directors of Event Production and Operations to ensure hospitality programming is fully integrated into the broader event plan, with no gaps between what is promised and what is delivered.
• Partner proactively with the Commercial Partnerships liaison to ensure sponsor activations within the hospitality environment feel seamless and additive rather than imposed.
• Collaborate with the marketing team on how hospitality spaces and guest moments are captured and promoted across Hagerty channels.
• Bring hospitality's point of view into cross-functional conversations early and often, advocating for the guest experience as a strategic priority across every department.