Director of Hospitality & Events Service

About the role

The Director of Hospitality & Events Service provides strategic leadership and operational oversight for Northwest Nazarene University’s conferences, events, and hospitality services. This position is responsible for developing and executing a comprehensive conference and event strategy that enhances the institution's reputation, maximizes utilization of campus facilities, increases revenue generation, and delivers exceptional guest experiences.

Responsibilities

• Provides strategic leadership and oversight for the University's conference, event, and hospitality operations, ensuring alignment with institutional goals and service excellence standards.
• Directs the scheduling, marketing, sales, and utilization of campus facilities for conferences, meetings, camps, special events, and external rentals.
• Develops proposals, establishes pricing strategies, negotiates contracts, and manages client relationships to support revenue growth and maximize facility utilization.
• Oversees all event operations, including facility scheduling, production services, technical support, guest services, and event logistics.
• Serves as the primary liaison for external clients, vendors, community partners, and campus stakeholders, ensuring exceptional customer service and hospitality experiences.
• Led the planning and execution of Conference and Events support of university events, including Commencement, Homecoming, Board of Trustees meetings, and other institutional functions.
• Recruits, supervises, develops, and evaluates professional/technical staff, student employees, volunteers, and contracted service providers.
• Develops and manages departmental budgets, monitors financial performance, and implements strategies to achieve operational and revenue objectives.
• Reviews and administers facility use agreements, event contracts, and vendor partnerships to ensure compliance with university policies and risk management standards.
• Affairs with campus departments to develop and maintain the University facilities schedule using the university scheduling software to ensure effective coordination of campus events and facility usage.
• Performs other duties as assigned.

Requirements

• A Bachelor’s degree in Business Administration, Marketing, or Public Relations.
• Leadership experience.
• Ability to establish and maintain effective working relationships with the university and its greater community of constituents.
• The candidate must demonstrate high motivation and commitment to the University, including the ability to self-start, be calm under pressure, meet deadlines in a deadline-oriented environment, work with minimal supervision, tolerate ambiguity, and relate to a variety of personalities under diverse circumstances.
• Strong communication skills in the English language (both oral and written).
• Skills, knowledge, and abilities to perform all functions of the position.
• The University requires that all candidates have a Christian perspective (preferably in the Wesleyan tradition), and must be comfortable with and in agreement with the mission and lifestyle values of NNU and be willing to help advance the spiritual goals of the University.
• Management and supervisory experience.
• Ability to multi-task effectively and efficiently.
• To be considered for this position, a complete application packet must be received. Complete application packet will include the following: Letter of interest, NNU Application, Resume, Statement of faith, Responses to the NNU Christian Mission requirement, Two reference letters from professional associates, Pastoral Reference Letter.