Jobs · Management · Pennsylvania

HOSPITALITY SERVICES DIRECTOR

Rapport Guest Services · Philadelphia, PA · 3 wk ago
Management$85k–$90k/yrFull-time
We need to output HTML fragment with sections: h3 headings for sections present: About the role? The posting includes "Job Summary", "Job Responsibilities", "Key Competencies", "Other Forms of Compensation: bonus", "Rapport Salary: $85000 - $90000 / year". Also benefits list. Also maybe "Other duties as assigned" is part of responsibilities. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, disclaimer, application instructions, etc. Also remove navigation, cookie, legal, duplicated lines. Also remove "Apply to Rapport today!" etc. Also remove "Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer..." etc. Also remove "Req ID: 1576423". Also remove "Rapport a specialized division of FLIK Hospitality Group" duplicate. We need to preserve substantive info: Salary range, bonus, description of Rapport, job summary, responsibilities list, key competencies list, benefits list. We need sections: maybe "About the role" could be from the description about Rapport? The instruction: use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map: "About the role" for the introductory paragraph about Rapport and job summary? Or we could have separate sections: "About the role" (summary), "Responsibilities", "Key Competencies" (maybe as Skills), "Benefits", "Pay". Also "Other Forms of Compensation: bonus" could be part of Pay. We must not create sections with filler. So we need actual content. Let's extract: Intro paragraph: "Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career." Job Summary: "The Hospitality Services Director is responsible for creating and maintaining a welcoming, professional, and service-oriented environment within a corporate setting. This role blends strategic leadership with operational oversight to ensure that all hospitality services—from reception to event coordination—align with the company’s brand and service standards. Will manage two locations within driving distance of one another." Responsibilities: list bullet points from "Job Responsibilities". Let's extract each sentence as bullet. List: - Leads, manages and inspires a diverse team to provide elevated service to clients and guests. - Support onsite operations focusing on lobby, reception, catering and conference services. - Closely manages all activity related to visitors, meetings, and events - Ensures all decisions are weighed for risk/reward and short/long term implications and thoroughly communicated with the client - Drives and develops self and team towards building strong relationships with client(s) and achievement of KPIs (profitability, safety, engagement, etc.) - Recruit, train, and coach hospitality staff to deliver exceptional service - Champions development, performance evaluations, succession planning - Can support all functions of the Workplace operations - Assist with creating a collaborative environment amongst the team - Develop a close partnership with local clients to align on strategy - Communicate effectively with ambassadors, displaying accuracy and attention to detail both in verbal and written communications. - Partner with Hospitality Manager on weekly staffing schedule - Ensures all team members adhere to Flik and client policies - Assist in making space reservations using an online tool and escorting guests throughout the office - Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and pantries - Carry out instructions for security, instructions for security, fire, health and safety guidelines - Partner with building management on HVAC, security, and maintenance - Analyze operational data and guest feedback to drive continuous improvement - General administrative support - Other duties as assigned Key Competencies: list bullet points. - Has the ability to think quickly, analytically, strategically, and accurately - Shows expert client relationship, influencing, presentation, listening, and communication skills (written and verbal) - The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with clients and visitors. - Advanced computer skills and knowledge of office technology / equipment including Microsoft Suite - Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details. - Discreet, ethical, and committed to maintaining a high degree of confidentiality. - A consistent professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain. - Experience managing multi department operations in a high energy, high volume customer service operation either in corporate or luxury hospitality. - Ability to use analytical skills for measuring business potential and value to the client - Has developed large teams and delivered structured service excellence trainings to enhance experience. - Proven track record on leadership development, and business growth Benefits: list from "Associates In Rapport Are Offered Many Fantastic Benefits." then list items. List: - Medical - Dental - Vision - Life Insurance/ AD - Disability Insurance - Retirement Plan - Paid Time Off - Holiday Time Off (varies by site/state) - Associate Shopping Program - Health and Wellness Programs - Discount Marketplace - Identity Theft Protection - Pet Insurance - Commuter Benefits - Employee Assistance Program - Flexible Spending Accounts (FSAs) - Paid Parental Leave - Personal Leave Also note: "Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws." Could be included as a note but maybe not needed as separate bullet. Pay: Salary range and bonus. - Salary: $85,000 - $90,000 per year - Other Forms of Compensation: bonus Schedule: Not mentioned, so we should not create Schedule section. We need to output only HTML fragment, no markdown fences. Structure: maybe:

About the role

...

Job Summary

but instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It didn't list Job Summary as example but we could still use it? It says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples but not exclusive? Probably we should stick to those headings. So we need to map content to those headings. "About the role" could include the intro + job summary. "Responsibilities" for responsibilities. "Skills" for key competencies. "Benefits" for benefits. "Pay" for salary and bonus. No Schedule. We should not include Requirements/Qualifications if not present. The posting didn't have explicit requirements separate from competencies; but we could treat Key Competencies as Skills. So we will have sections: About the role, Responsibilities, Skills, Benefits, Pay. We must not repeat job title as heading. Let's craft About the role paragraph: combine the intro paragraph about Rapport and the Job Summary. Ensure we preserve all substantive info. We'll put the intro paragraph (first big paragraph) then a sentence about Job Summary. Let's write:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. The Hospitality Services Director is responsible for creating and maintaining a welcoming, professional, and service-oriented environment within a corporate setting. This role blends strategic leadership with operational oversight to ensure that all hospitality services—from reception to event coordination—align with the company’s brand and service standards. Will manage two locations within driving distance of one another.

Now Responsibilities:
  • ... each bullet. Skills:
    • ... each bullet. Benefits:
      • ... each bullet. Pay:

        Salary: $85,000 - $90,000 per year

        Other Forms of Compensation: bonus

        maybe combine into one

        or

          . Use

          for prose; but this is factual. Could be

          Salary: $85,000 - $90,000 per year. Other Forms of Compensation: bonus.

          We must not include any boilerplate like EEO, disclaimer, application instructions, etc. Check for any leftover boilerplate: we removed lines about "Apply to Rapport today!", "Click here to Learn More about the Compass Story", "Compass Group is an equal opportunity employer...", "Qualified candidates must be able to perform...", "Disclaimer:", "We will consider for employment...", "Certain positions may require Florida Level 2 background screening.", "Details:", "Applications are accepted on an ongoing basis.", "Rapport maintains a drug-free workplace.", "Associates In Rapport Are Offered Many Fantastic Benefits." we kept benefits list but removed the heading sentence? We kept benefits list but we might need to keep the sentence? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. The sentence "Associates In Rapport Are Offered Many Fantastic Benefits." is substantive? It's a heading-like statement but we already have Benefits heading; we could keep it as a

          before the list, but it's somewhat redundant. Might be considered filler? It's not boilerplate; it's a statement about benefits. We could include it as a

          before the list. But we already have Benefits heading; we could keep the sentence as part of the Benefits section:

          Associates In Rapport Are Offered Many Fantastic Benefits.

          then
            . That preserves info. Similarly, we might keep the line "Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws." as a

            after benefits list. Also "For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information." That's a link; maybe considered boilerplate? It's a link to PDF; might be considered navigation? It's not essential to the job; could be considered application instruction? It's about benefits info; maybe we can keep as a

            with link? But the instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is a link for more info; could be considered navigation?

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